Man With A Wrench

Appliance Repair
Toronto ON M3A 3A5
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HomeStars  >  Appliance Repair in Toronto  >  Man With A Wrench  >  So glad I contacted MAN WITH A WRENCH and then not at all happy
Jeff B
Jeff B
11 reviews Toronto, ON
0/10

So glad I contacted MAN WITH A WRENCH and then not at all happy

I did a review for MAN WITH A WRENCH 7 months ago. After writing this glowing review, we noticed water dripping in our fridge...it got into the deli drawer and below it....eventually freezing the drawer to the bottom of the fridge....and the ice machine stopped working again, even though we purchased a new ice machine. I have tried calling them over and over again, and NOBODY EVER calls back, nor do they seem to care. I have been waiting for them to call and fix our fridge, but to no avail...so I am taking back my wonderful review and compliments for this company. It is odd that a company who I THOUGHT were reputable, are simply not....how unfortunate.
HERE IS THE ORIGINAL GLOWING REVIEW...Our Samsung refrigerator stopped producing ice...it made ice, but it could not push out into bin. Things started freezing in the fridge and water was collecting under the deli compartment. We got in touch with MAN WITH A WRENCH. They sent over a very nice man JOSH, who was so great to work with. He explained any issues that he saw and recommended solutions. I was thrilled that he tried to fix something first before trying to install a new part. Unfortunately, new parts were needed, but I was given a quote and a date and all things came together, as stated. I am thrilled to have met JOSH, he knows what he is doing and is very informative. If I ever need another appliance repaired, I know who I will be calling. Thank you JOSH!

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Company Response

Thank you for the nice review Jeff. Josh is definitely a great technician and he always strives to do the best he can to solve the problems our customers are experiencing. We are very happy to hear that he was able to both repair and advise you through your situation accordingly. We are a solution oriented company and always make sure our customers are taken care of.

If you ever have any other appliance issues or are just looking for some friendly appliance advice, feel free to call us anytime.

have a wonderful day,
MWW team

Previous versions of this review:

Jeff B
Jeff B
11 reviews Toronto, ON
10/10

So glad I contacted MAN WITH A WRENCH

Our Samsung refrigerator stopped producing ice...it made ice, but it could not push out into bin. Things started freezing in the fridge and water was collecting under the deli compartment. We got in touch with MAN WITH A WRENCH. They sent over a very nice man JOSH, who was so great to work with. He explained any issues that he saw and recommended solutions. I was thrilled that he tried to fix something first before trying to install a new part. Unfortunately, new parts were needed, but I was given a quote and a date and all things came together, as stated. I am thrilled to have met JOSH, he knows what he is doing and is very informative. If I ever need another appliance repaired, I know who I will be calling. Thank you JOSH!

Approximate cost of services:
$500.00