Please, PLEASE DO NOT USE THIS COMPANY! I do not typically write reviews but I felt compelled to do so after what this company has put me through. They arrived at my house to look at my fridge and the repair technician said the problem was with my compressor and it would cost me $2500 to fix (parts & labour). He charged me $103. Then I had someone from LG come over the next day and he informed me that there was actually a leak and NOT the compressor and I in fact needed to replace the fridge. Thank GOODNESS I called for a second opinion because if I had listened to their repair man I would have paid to fix a problem that didn't actually NEED fixing. I have called several times for a refund or at least for someone to take responsibility for the mistake but I have yet to receive either. As an expert of on fridges I expect not to be given misinformation and paying to pay for it too. Deeply disappointed in the customer service, as Michelle (whom I spoke with over the phone) is extremely rude and condescending. If I could give them 0 stars I would. A complete waste of money and time.
- Approximate cost of services:
- $2,500.00