Express Appliance Repair

Appliance Repair
Markham ON L3T 3R7
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HomeStars  >  Appliance Repair in Etobicoke   >  Express Appliance Repair  >  Washing Machine Repair
VT
VT
4 reviews Toronto, ON
0/10

Washing Machine Repair

In August I called Express Repair to fix a washing machine that wouldn't drain. The technician who came said it was because of a clog which he removed.

In putting the machine back together he did not reinstall the parts correctly. Water was leaking out of the base of the machine. He unassembled and reassembled again. The next day the water was still leaking. I called back the next day to explain and was told that it would stop by itself. The advertised warranty was not honoured.

This week the machine was again not draining. When I called a different company and they opened the machine, I was shown where he had reassembled incorrectly and secured the water pump with a zip tie and not the correct metal band, it could have slipped at any time and caused a flood. The pump was also not properly cleared by the first tech and this caused the motor to wear out. I had to replace the motor and pay for labour again with the second company.

The second company charged less, did better work and solved the issue. Express Repair was a waste of time and money.

Approximate cost of services:
$284.00
2 of 2 people found this review helpful.
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Company Response

Hello,
My name is Michelle, I am so sorry to hear about your experience. We take our repairs, and customer care very seriously. I am positive that we can solve this problem and come to a positive resolution.Please feel free to contact us at 1-(844) 889-8484
NO STRESS CALL EXPRESS
Have a stress free day. Looking forward to chatting with you.