Express Appliance Repair

Predatory practice.

Long story short, my mother called this company to come check out our broken dryer. They arrived same day, diagnosed the unit as requiring a sensor and belt. This was only a week before Christmas and my mother asked how long it would take to complete repair, the tech reassured her repairs would be completed before Christmas day, but she had to pay $130 upfront.

She was reluctant but didn't want to get stuck without a dryer during the holidays and paid him via machine.

While making multiple calls and inquiries about the repair during the week leading up to Christmas day, she was given excuses over and over again, and told the part was delayed in delivery. Evidently, the dryer was never repaired before Christmas as promised.

Fast forward to the next week. Despite, again, repeated attempts to get answers regarding when the repairs would be completed. We were dodged and basically ignored. They'd tell us the part should be arriving a certain day, it wouldn't, they wouldn't call to inform of delay. This happened repeatedly. A few of our emails were just straight up ignored.

The best part of it all?

When Express failed to complete the repair and we had given up on them (at this point after reading more into the company online we didn't even feel comfortable letting them into our house anymore), we brought our dryer to the place we purchased it.

They had it fixed same day. And it only required a belt to repair, not an additional sensor as Express had claimed.

In addition to all this, the company charges 3% of your total to use their machine. Three per cent of your bill, to use their debit machine.

Mom and pop pizza shops don't even charge to use their machines and these guys charge 3% on large bills to use their machine and lump into "Tax" on their invoice.

Stay away. Company is very predatory and will take your money and run.