Express Appliance Repair

Express Repair is an extremely poor example of commitment to customer service and good business practices. After replacing the starter motor in our refrigerator, at a cost of almost $500, the machine stopped working completely. They did NOT advise the replaced part may not be the issue.as we would never have proceeded with the installation at that price for a 10+ year-old fridge. Express Repair retuned the next day only to advise that now their diagnostic showed that the compressor was done and a replacement would cost $800+. We declined this install and asked for a refund on the previous installation and asked for a refund. Alex advised we would need to speak with his "supervisor", IGOR. After two telephone calls IGOR has not contacted us. Interestingly, when a separate repair company took a look at the fridge, they advised the starter motor was.....MISSING. Seems we paid $500 to either install a dud or to not install anything from the get-go. Disputes launched with our credit card company and the Better Business Bureau. More to come. Steer clear, folks. Tried to grade zero starts, but you can't.....