Express Repair: not was expected
Express Repair mis-diagnosed my Miele fridge issue. While they consulted online with Miele, the path forward to repair would not have fixed the appliance. They stated I needed a new compressor per repair estimate, but claimed to order an inverter board instead. In any case, the part was not only the incorrect solution, it was 2X the consumer cost from Miele directly. To date, they have charged me for the service call and part. The part was never provided and they have not been able to explain their pricing differential versus Miele. It has been 5 weeks of run around with the result of Express holding firm on no refunds, not providing the part, and withholding $790 in payments and deposits. made. Email trail to support. Their record with the Better Business Bureau is horrendous. I wish I had checked them out first.
- Approximate cost of services:
- $790.00