Home General Roofing & Contracting Inc.

A couple of years ago I hired Joe to fix my roof, of a semi detached house.

On the day he came and worked on my roof he completed the job in around 8 hours, but throughout the day he gave the impression he was unprofessional. For example, he would put roofing material and debris on my neighbour's roof. I had to tell him to remove the material from my neighbour's roof. After finishing the job he told me the roof would have no problem for many years. He even provided me with a "10 year written labour warranty."

Around 6 months after the work he completed, rain started to leak into my house. Initially he was responsive to my phone calls and text messages. He promised he would fix the problem. He would make one more visit to my house and do some very basic work on my roof. The whole process took only 30 minutes. Joe did not seem sincere about fixing the problem, instead he wanted to put on an act or pretend that he cared. But he told me everything is fine and to not worry.

A couple of months later it rained again and the rain leaked into my home. At this point he started to stop answering phone calls and text messages. Eventually he stopped completely. Today rain still leaks into my house.

If you are referred to hire Joe to fix your roof, do not do business with this individual because this individual does poor quality work and does not want to take responsibility for any problems that come from his work.

I have my whole roof worn out and some leakage these days. Home General Roofing was recommended to me by my friends who had their roofs replaced before the Windstorm(2018). I met the team leader Joe, and got his courteous explanation about the job and the estimate.
My wife and me are very satisfied by his team. Would 100% recommend them.

Stay away from this vendor, Stephen does quotes from google map and does not visit your home. Wants only cash deals and we had many cancellations, when they did arrive they walked away saying home is too old. They are very unreliable and not customer service orientated. Buyer beware....

They say 100% satisfaction on estimates on their business cards.

Please add 100% client satisfaction guaranteed too! Service like theirs is hard to come by these days. They know how to impress their clients!

Thank you Stephen and Crew!

I have lived in my 12 year old townhouse for 3 years and my roof needed to be re shingled. I had called around for quotes and received a range of prices. My neighbours across the street (4 of them) had all had HGR do their roof and all were very satisfied. Stephen came out and gave me quote and explained the process of assuring that my roof would be done properly.

After careful consideration I decided to go with HGR and I am very pleased that I did. We quickly booked a date and the work was completed in one day. The clean up afterwards was excellent as well. I am pleased and relieved that my roof is safe for my family as we head into the winter months shortly.

Thank you to Stephen and his crew at HGR! I highly recommend them for your roofing needs!

Update June 2018 ... This may we had a large windstorm in our area, my neighbour lost half her shingles (new roof a year old), others lost shingles as well .. Mine no issues. Pays to buy better !
Bought my home new in this subdivision in 1999. Over the last two years I've observed my neighbours have to re-shingle. So I knew I was was due. Having worked many years ago as a helper for a roofer; I knew what to look for in a good roofer. Unfortunately I saw what a poor job most of my neighbours got for their money. Until I observed one crew ... HGR.
Of course I called them for a quote. Just to make sure I also called others. OK the others offer me a good price but when I asked them for ice break and underlayment ... oh this was going to cost more. Fair enough but why do I need to tell them what is needed for a good job!
HGR explained that they use only better shingles from Owen Cornings and not the minimum standard products offered by most roofers (I checked on line and looked at the shingles supplied to verify). The contract is very clear and lays out everything including any addition cost to replace any bad plywood ( I had two damaged areas - so I was prepared to pay for two sheets @ $60 - the crew leader told me he would charge me only for one and a half since only a half sheet was used on one).
The crew arrived on time, The ice break was also cut properly and installed covering the total bottom portion - not as I observed with other crews. Proper ice break underlayment has a sticky side with release paper peeled off as it is installed. Tar paper was installed overlapping everywhere on the whole roof. The crew were meticulous in detail using a chalk line to cut all shingles perfectly! Never saw another crew do this. All vents were replaced and upgraded, new valley flashings, edging and re-caulking. What was also great was the clean-up, not only my yard but also neighbouring areas. When they left you could not tell except for the beautiful roof that they had been there.
They may not be the cheapest, but they are not the most expensive either. What I can say is that you truly get your moneys worth. Highly recommend you give these guys a call when you need to re-shingle.