Xpression Hardwood Floors

Floor Retailers
Ottawa ON K2E 7J6
Write a Review
Write a Review

Recommended Professionals

99%(15 reviews)
93%(109 reviews)
99%(15 reviews)
93%(109 reviews)
HomeStars
Floor Retailers
Xpression Hardwood Floors
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

28%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Xpression Hardwood Floors

Average customer rating:
5 10 (4 reviews)

Sort by

Evgeny in Ottawa
Evgeny in Ottawa
1 review Ottawa, ON
2/10

Replacing carpet with hardwood

I had really stressful and regrettable experience with these guys replacing carpet with hardwood in my two rooms and opened-to-below hallway. Things went wrong from the very beginning when they delivered low quality wood for the price close to premium hardwood, hiding the real grade name with their own made-up name. The wood did not match the sample we had chosen in the store: different brand, different hue, low quality. I should have learned the lesson and opted out right there, but somehow I found myself persuaded to exchange the wood. Then an installer came in. Turned out he did not know what he was going to do. It took a week instead of estimated 3 days to finish the job and left our railings and wall heavily damaged. I also had to clean the dust he left behind every day so we could breath normally. At the end I was told I was a difficult client to deal with, because I'd been asking questions, pointing on defects and making suggestions. All this experience cost me whooping $13/sq.foot before tax even after $300 discount I demanded for the damage. Overall I regret I did not cancel the contract when I had a chance and I've learned my lesson - never trust a salesperson and do your homework.

Approximate cost of services:
$6,500.00
Was this review helpful?
Jeff in Nepean
Jeff in Nepean
1 review Nepean, ON
10/10

Hardwood Flooring

This store is amazing! The staff was friendly and knowledgeable, they had a great selection of hardwood and the prices were excellent It was such a great experience compared to what we've received at other flooring stores, and big box stores, I had to come on and tell my story. I will be going to back to them for years to come for all of my flooring needs.

Approximate cost of services:
$1,800.00
Was this review helpful?
Stian Lillehovde in Ottawa
Stian Lillehovde in Ottawa
1 review OTTAWA, ON
0/10

Hardwood flooring

Sample we based our purchase on was not at all alike to the product received. Salesman promised to call when hardwood came in to the store, no call was made so I had to call them to see if it was in. Nosing that was supplied with the hardwood was un-finished, couldn't find finish in most common stores, repeadatly asked for help to locate finish from sales man without any call back. Was never informed about any return policies, nothing on the receipt. When it came time for install we realized this was not at all what we wanted and tried to return saying we would buy a different flooring from them. After a week of repeadetly asking for a descission without getting an answer I finally got an answer and was informed that the owner was "pissed" for us asking.

Check the Better Business bureau before purchasing any major item from a small supplier. Stay way from this supplier.

Approximate cost of services:
$2,000.00
Was this review helpful?
Thea in Nepean
Thea in Nepean
1 review Nepean, ON

First Review

8/10

Flooring installation

They did our main floor and we were extremely impressed with the product. The finish on the floors are oil finish so scratches do not show up like on regular hardwood. The staff were very helpful.

Approximate cost of services:
$3,500.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Xpression Hardwood Floors

Xpression Hardwood Floors Ottawa specializes in custom made hardwood flooring. In addition to our own line of hardwood floors, we also carry a wide range of products from top suppliers including: Prefinished and Unfinished Hardwood, Natural and Manufactured Stone Veneers, Ceramic and Porcelain Tiles, Cork-Bamboo-Laminate-Engineered, Underlay Paper and Membrane. Whether ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Floor Retailers pros in Ottawa?