Renewal By Andersen Of Bc

Ivan G. and helper where so great. my window are beautiful. they cleaned up after themselves , a first for me. And when my door is ready to be installed I would want ivan g back to do the job.

I have never written a review before and wish I could report that this company is fantastic. It is not. We had them back three times to correct various mistakes had to call various times before we could get the correct person and the customer service - really - is non existent. The product is good, the workmanship rushed and customer response poor. Once they made their sale, adios! We had to call to head office in the U.S. to try to get customer service. I was simply appalled - both my husband and I are independent business owners and could not believe the disorganization and lack of responsibility. Such a let down to a potentially exciting purchase.

While we are quite happy with the windows themselves, the workmanship was horrendous. We had 7 windows replaced, and the 2 guys were in such a rush to complete the job in one day, that we were left with gaping holes in the interior sills (where posts had to be removed), exterior caulking that was either gobbed on or had voids (never mind being an ugly shiny opaque against black windows), and at least 2 missing installation screws in every window. I even had another tradesperson feel the need to point out what a terrible job they did. We had to have them back 3 times over a month, just to repair the work and complete the job.
It was an overall stressful experience and really took the excitement out of getting new windows.

When we decided to replace all the windows on the upper floor of our house we looked at all the options and spoke to several different window installers.

We were interested in the alternative material Renewal By Andersen was marketing and booked a meeting with one of their sales reps.

Roy came over and discussed various options and provided us with a thorough explanation of their windows and answered all our questions.

Roy was involved from the start of the project to the end. Checking in with us during the measurement phase and install phase of the project.

We were impressed with the professionalism of the whole installation crew. They showed up as scheduled and completed the job on time and cleaned up all the mess. They were also very attentive to any concerns we had during the installation and fixed any minor damage that was caused during the installation.

Our project was completed last year and we waited to write a review to see how the windows faired through all the seasons. They have been great so far. No condensation or leakage issues through rain and snow.

Overall it was a great job.

We had Renewal by Andersen replace 9 aluminum windows and 2 sliding patio doors. Our 38 year old home has cedar siding and is not your typical standard house. Dave came out and did a thought provoking presentation describing the benefits of their product and the necessity of having only approved and qualified installers working on our home. He described the different types of windows and we chose reverse cottage for 2 of them, awning for 2 of them, and double sash gliders for 5 of them. Four of our old aluminum windows only had 1 small pane of glass that slid open. The reverse cottage and awning windows will provide for twice the air flow from what we had. With the double sash glider windows, we will be able to open either or both the right and left panes of glass; allowing for greater flexibility of air flow. When the installation crew arrived, we were excited to see the finished product. Leonard, Joe, and Jason were the right guys to have on this particular job. Their combined level of knowledge on how to remove and install windows was most impressive. They came fully equipped with the proper tools (and know how to use them) as well as drop sheets, ladders, vacuum cleaner, etc. They were very aware that this can be a stressful couple of days for anxious homeowners. They were respectful of the cleanliness of our home and when the final vacuuming was done by Joe, all three burst into singing the Ghostbusters theme song. Their sense of humour and calm, easy going personalities certainly was beneficial when they discovered a large area of rot that prevented one of the windows being installed until roofing and structural repairs are completed. They were empathetic to our plight and most considerate of our stress. All the windows were cleaned, floors were vacuumed, and nails and screws were picked up by a handy magnetic rod on wheels. Ben was the project manager and met with us several times before, during and after installation, ensuring we were happy with the product and workmanship. Samir, general operations manager, met with us to assist in resolving the repairs that need to be completed before the final window can be installed. All the people we dealt with are courteous, professional, knowledgeable. I have worked in customer service for over 40 years and am very impressed that the service exhibited by Renewal by Andersen staff is above and beyond what I would have expected from a window company. From any company in fact, regardless of the industry. I would definitely recommend Renewal by Andersen in to anyone looking to have their windows replaced. Rick and Sherry, Mission, BC

We are very happy with replacement windows by Anderson. Charlie and Greg were friendly and efficient installers with great workmanship. The windows are beautiful inside and out - the dark bronze color have given a modern look to the house. They are low maintenance easy to clean and opening and closing is smooth . We would highly recommend these windows and believe they are superior quality . Charlie and Greg workmanship was excellent with high quality finishing.

We are very happy with our new windows. We did have to wait a bit longer than anticipated to have them installed. However, the installers, Charlie and Greg, were awesome. They were courteous, thorough and were good communicators. They did a great job.

Did a whole house replacement in January. Yes, January 2017.
It took awhile but worth the wait. Installer Charlie was attentive to details. Martinez went beyond his duties to help.

We were looking to replace the worn out metal windows in our house. Audrey was very knowledgeable and professional in advising us on options, styles etc. and explaining how Andersen's unique product worked. Delivery and installation was on schedule and completed on time. Charlie and Marty who did the installation, were very knowledgeable, professional, and congenial, and I had no concerns with the quality of work that they performed. The windows look great, and we immediately noticed the difference in the feel in the house.

We ordered replacement windows through Renewal by Anderson of BC. From the start this company professionally provided us with complete information to enable us to make the decision of what we required for our home. Dealing with their staff was a pleasure Brooke was very knowledgeable with the presentation of products. Charlie, in charge of pre-measurement,order placement and installation, is very congenial. He is easy to work with, totally knowledgeable in the installation and exterior/interior finishing. His assistant, Marty, was very pleasant. The two complimented each other with strong work ethics. The installation took two and a half days to complete. At no time did they leave our home dirty. All carpets were covered with drop cloths, they vacuumed as they worked along keeping the dust to a minimum. Charlie and Marty did an excellent installation and cleanup, taking away all the old windows, old wood trim. There is only one thing at the end we have to do and that is to paint out the interior trim. I would like to thank Renewal by Anderson for providing us with excellent product, warranty and service. We highly recommend this company!