Renewal By Andersen Of Bc

Although we had to change our minds with regards to the windows, we highly recommend Colin as our Design Consultant. He was understanding and fully understood our needs.. He was able to make a lot of recommendations that we would not have thought of. Colin was very professional, polite and put us at ease from the moment he entered our home. He answered our emails quickly and solved a couple of our worries. Thank you,and we will definitely contact you when we decide to go ahead with any changes.
C&E MacDonald

Installation of our slider doors with side lites are well worth. It completely opened our dining area and increased the amount of lighting into our home. The installers, Vlad and Mike, did a fantastic job and we are so pleased with the result.

Nick was pleasant efficient and he knew what he was doing. Thank you for sending him..

Our service team - Corey and Jesse were great! They came in and replacement our window quick. They were very professional. My husband and I forgot they were event there.

Have wanted new. Windows for a long while . An agent ca.e to our door and explained about their products and I agreed to an estimate. I was very impressed and have ordered new windows!

Vitaly and team were awesome. Job was done in four days pre-measure and installation ran extremely smooth. Communication was thorough definitely a job well done would recommend anyone looking to have their windows replaced in the near future.

Nick from Renewal by Andersen did our measurements
For our windows. Great job Thanks Nick

Due to leaky old windows, we called them to set up an appointment about replacing some of them. Well, were we ever pleased how this Company operates. We called in the evening to leave a message and within the hour, they called us back and set up an appointment the next day.

A gentleman by the name of Dustin came over and his professional manner, friendliness and attention to detail cant be beat. It was most pleasant. Dustin mentioned someone would be coming out here to measure the windows and, the very next morning, Rob, their Installation Manager and his boss, who was visiting here from the mainland, came as well. Again, so nice. Whoever does the hiring of their staff keep it up you are winners.

So if you are reading this review from Nanaimo, B.C. call them up if you are replacing windows or call for new build windows, you cant go wrong. They are awesome to work with and work all over the Island.

Very happy with our new windows and the fact that even after a year you guys stayed in contact and dealt with our warranty issues.Coree and Jessie were excellent tradesmen and did a first class job replacing the two faulty units.They both get top marks for quality work ,attention to detail and being all around good guys.Thankyou to all the people we dealt with ,we have no problem with recommending Anderson Windows in the future.

I would like to give a solid 4.5 star rating for the 3 people who helped me the most during this reno, Reggie, Justin & Jesse. They were conscientious, courteous, approachable and very willing to do whatever they could to make this experience a satisfied one.

Unfortunately I had a leakage problem during a wind and rain storm which left watermarks on the ceiling below the doors. In the 10 yeqrs we have lived here and after many powerwashings of this area we had never had an issue with water leaking until the doors were installed. Another team was sent out to deal with this in a timely manner. The crew was here until 6 pm when it was quite dark. The manager at the site was Cameron who took videos on his Ipad during the removal & reinserting the doors. I heard him seeral times tell the guys that if it got too dark they should stop the finishing work & return the next day. They did not and completed the job with head lights on their heads. I did not get a chance to see the finished project until the next day and I was most unhappy with the sloppy job. I called the Customer Service line that day and Santana was very understanding and helpful in arranging another appointment for someone to come and address the issues.
Cameron did come back and confirmed that the work was not satisfactory and that it would be dealt with. He did at that time indicate that he would get back to me regarding the ceiling issue after he spoke to his team. It has been several weeks now and I have not heard from him. I do appreciate that the Holidays did take up some of this time.
Jesse came a few days later and did a wonderful job of correcting many of the gross errors that had been done. He went above and beyond his job description and made sure that I was completely happy with the end results. He did mention to me when I asked him if it was possible that any of the drainage hole along the track had been caulked over during install and he confirmed that there was at least 1 that had been blocked.

In general I am quite pleased with the actual doors. they did what they were promoted as doing such as keeping the room cooler in summer and they look lovely. I am very disappointed in the work the that the instal team did and that puts a sour note on my experience.

Again, I give credit to Justin, Jesse & Reggie and would certainly tell anyone that they are there for the customer and very willing to do whatever it takes to have the customer happy.
I would give the instal team a failing grade for this project.