Got my garage door installed in October of 2019. Once the weather got cold, the remote keypad began to fail. I contacted Garage One and asked if they could come to look at it. They came on a day where the temperature was a bit warmer, and said there was nothing wrong with the keypad. I looked online and contacted another company who stated that it could be that the keypad is faulty so I contacted Garage One to come and take a look at the keypad again. They stated they would call me back to book an appointment (never got a callback). I contacted them after a few days because the keypad was working dependant on the temperature. They said I would get a call, again, I never received a call back. I contacted them maybe 5 times and would get the same answer, we will call you back to schedule a service call. However, they would never call me back. This issue has been going on since early January so I finally decided to contact the manufacture and they informed me that sometimes if the keypad has faulty wiring, it may not work in lower temperatures and I should change the battery to a lithium 9V battery. I did so and it still didn't work. I called Garage One again last friday February 21 to see if I can have them come in since they stated that they are a 24hr emergency service and guaranty the service and items with one year warranty. I felt pretty confident, they actually scheduled a service call to come in between 10am and 12 pm the following day, Saturday. 1:00 pm Saturday came along and no courtesy call to state that they will not be able to make it. I postponed my plans because they said they would be coming between 10am and 12pm. No technician came, no call to say they are running late or not coming anymore or to call to rebook. Quite annoying as I paid a lot of money to go with them since they guaranteed their work and service. I guess I just got bad luck. To solve the problem, I contacted another company and they said it was a faulty keypad so instead of waiting for Garage One to come through and fix it, I just gave up and dished out another $120 for the cost of the keypad and service call to this other company.
- Approximate cost of services:
- $1,243.00