Capitol Security

Blake did a great job explaining the companys service. Hopefully the after sale performance of the company will surpass the sales pitch. Not like the previous provider.

Very impressed with information received
Keith explained ever detail .. answered all my questions .

Good experience so far with Capital. Jordan was pleasant and thorough in his explanation of Capital.

Smooth and painless.
Salesman was knowledgeable and engaging. He answered all my questions easily
The installer showed up as scheduled and was efficient and helpful
I was pleasantly surprised by how easy it was to switch over and am enjoying features that I didnt have before

First visit today. Keith was friendly, courteous, efficient and made sure we understood all that was being done. Getting an appointment for the next day to do the upgrades was a bonus.

Due to concerns regarding prompt and quality support, Capital took over our product support. In the process of taking over, they also took the opportunity to upgrade our panel and smoke alarm. We are very happy with the change.

The system is okay, we like the doorbell camera and its a little cheaper than our last one. Now for my story
When the sales manager came to our door we told him we were not sure if we were still under a contract with our current security provider. He told us that if we were all we had to do was email our contract and capitol would not charge us until our old contract was up. I realize that we absolutely should have had this in writing but we trusted the sales manager as well as the multiple agents that we talked to about this, that told us the same thing. Two months later I was finally able to obtain our contract with the old security company and it turns out we are with them until June 2024. My husband called to let an agent know at capitol that we finally received our contract from our other provider (with still being told capitol will cover payments till our other contract was up) the agent gave my husband an email address to email the contract to, we emailed it right away. The reply sorry, the contract you signed with us only gave you one month free We now are paying for two security systems. Ive tried multiple times to get in contact with the sales manager and left a message for someone to get back to me and have heard nothing. Very unprofessional. I definitely take blame in this as well if its too good to be true, it probably is.

Pleased to know there will be regular maintenance checks on my security system and there will be techs in the area

Updates required and had notified me of a recall that had been 2 years ago by my previous company. Thumbs up.

Salesman and technician were very informative and genuinely easy to talk with.
We are very happy to have our bill reduced. Thank you!