Breno replaced the roof on my townhouse in August 2020.
I contacted Breno afterwards regarding 3 issues:
1. A leak around one of the exhaust pipes
2. A poorly installed leaf guard
3. Water dripping behind the eavestroughs on the rear mansard roof
After 3, admittedly prompt, attempts, the water leak finally seems to have been addressed successfully by Breno. However, after repeated requests, Breno appeared to have little desire to address the other 2 issues.
I explained at the outset that the requested leaf guard install was simply to prevent sparrows from nesting in an isolated portion of the eavestrough, but the guard was applied such that there were gaps large enough for entry at both ends. The poor install created an even more attractive nesting environment.
I sent pictures to Breno regarding the guard install and water drip to no avail.
At additional cost, I hired another roofer who investigated both issues. He found that shingles did not extend to the eavestrough, meaning water could easily flow behind it. He installed a new drip edge under the shingles to ensure water flowed into the eavestrough. He also covered the gaps in the leaf guard.
Both fixes could have promptly and easily been implemented by Breno had it taken them seriously.
- Approximate cost of services:
- $4,314.00