Movers that quote low to win the business. Then charge BIG
I got caught by one of the oldest tricks in the book.
First the good news - the day-of team was prompt, courteous and worked exceptionally hard to get my family - and our considerable amount of stuff - moved to a new location about 5 km away.
HOWEVER - I am extremely disappointed in the estimate process and the overall cost and value from Real Estate Movers (Victor Rush did the quote).
The final time and bill WAS 50% ABOVE QUOTE. I had selected this group over a large national firm based on the estimated cost and complexity, as well as a sense that they were up to the job in terms of equipment and team.
The final bill was almost exactly the same as the larger firm - and it came at the cost of an exhausted team and incomplete job. The estimated 8 to 10 hours turned into 14.5 hours on move day - and I also had a 50% overrun on the packing service I hired from them, admittedly I did push the scope on that part and they wrapped furniture etc as part of the packing day.
I can't fault the day-of team. Their management (Victor) hung them out with too few people on the move, and left me with heavy lifting to do to finish the job - the reason I hire movers in the first place!
If you considerthem, add 50% to the quote as you compare against other firms to ensure you get a fair look at the value you will receive from this company. I will stick to the national teams from now on, I guess.
- Approximate cost of services:
- $4,500.00
- Company Response
Michael, during the onsite estimate you clearly mentioned that 30% of the house stays with your ex wife and quote was given according to this fact. Then on the packing day the crew was supposed to pack the kitchen and the garage only and they packed half of the house which obviously took them extra time than was estimated for packing and, note, you didn`t get charged for the extra packing supplies they used in other rooms. To say more on the moving day they packed most of the house which , of course, including the 20 % of your ex wife`s furniture which took them longer than estimated + the fridge that didn`t fit through the door took an hour only to completely take the doors off and put them together. Why you never counted for that? Oh, I see because it is always easy not to call the office and try to dispute the office but put a negative review . Any way thank you for your 2 star review. Hopefully the other people will read the other 200 ones.