HIP Mould Professionals

We hired HIP Mould Professionals to clear our attic of mould in 2018. Not only did they do amazing job but they gave recommendations to prevent the mould returning which were very helpful ahead of a re-roofing job.
In 2021 I noticed mould on the underside of the ceiling below this same attic. Fearing a leak in the siding I contacted a siding firm which confirmed that it was not a leak and suggested a mould removal company. I contacted HIP Mould Professionals who sent a technician the next day! Their technician did a thorough inspection and concluded that the cause was some badly-placed insultation which they had recommended correcting in 2018 but which we didn't follow through on! Also they shifted the insulation, completely remediated the mould and weather-stripped our attic hatch - all for free - even though the problem was not caused by their previous work
but by our own negligence in following up on their previous recommendations! It was terrific customer service.

The HIP Mould Professionals team was fantastic! They were accommodating, knowledgeable, and professional. They kept me updated with regards to what they had to do, and it was a pleasure to work with them. Also, for the phone communications and payment, Kim was extremely polite and helpful, and made the process super easy. Thanks so much for everything!

Once they have your money you will not get any service. Extremely high prices.
Paid close to $5000 for mold removal expecting full one stop shop to completely remove all the mold in the home and install a bathroom fan. Later found out they don’t install fans but we went with them as we were in a rush. Months after the mold removal we had the first washroom renovated and the contractor said there was so much mold behind the walls despite a ceiling fan.

At those rates I thought they would be there for 3 days. But they were done in 1 day. They provided a certificate which later found out is meaningless.

One year later mold is rampant in the 2nd washroom and they blamed it on not having a fan, and instead of having a look or providing some service they said we would have to pay an extra $850. I wouldn’t pay $100. They will word it like they are applying some special process but obviously it doesn’t work. I could spray some bleach and do a better job myself. Cost $10. I will make myself a lifetime certificate.

I have used HIP twice now, once for mould in my attic and this time for mould in a basement washroom. Both times have been flawless! My mould issues have been resolved and the cleanup made it look like the workers were never here.

Richard is exceptional - he is extremely knowledgeable and takes the time to answer all your questions. Kim is also amazing - she coordinated everything for me, helped me figure out exactly what needed to be done and what to expect. She also was able to secure me a time slot the same week I called. Both of them are an absolute pleasure to work with, a part of me hopes I have more mould issues so I get to call this company again. Thanks to your whole team!

This was a horrible experience. Some of the team that we dealt with were quite lovely and professional, but the owner (Richard) was very rude, condescending and patronizing when discussing the issues we faced with the project being completed. We had Hired H-I-P to clean out the mould in our attic, which they did complete, however the clean up job was a mess. There was dirt and black insulation left in our attic space as well as found along the door frames and walls of our house. They were also supposed to add venting in the attic, which once added was placed in the wrong area and completely covered by insulation. These vents are now holes in our roof that we do not need. When we spoke to Richard, he berated us for not calling him sooner, stated that the vents put in would not be a detriment to us (but refused to fix them or place ones in the correct area) and stated that even though his employees did not complete the job properly, he was quite unwilling to apologize until quite late in the conversation. He did take some money off and stated that his workers would return to complete some of the work we were paying for. We were told we would receive a phone call/contact the following day and yet it was over 3 weeks later until we had any contact from them. I would never recommend this company to anyone. They are very expensive for completing shoddy work, not cleaning up properly and worst of all having the experience of dealing with a rude and patronizing owner. Save yourself a lot of headaches and stress and find someone else.

Richard and his team fixed our mold problem in our attic quickly and efficiently and took the time to explain the methodology behind their approach, which I much preferred to some of the other methods of correcting mold in attics. They removed the mold completely, and installed new roof vents in our roof to ensure the ventilation was corrected so that no mold returns in the future.

We recently purchased a property which had a mould issue referenced in the survey. Prior to taking occupancy, we engaged HIP and, due to COVID, the estimate was prepared remotely.
We accepted the quoted price and HIP scheduled the work.
Upon arrival at the house, the HIP team concluded that the scope of work was not as extensive as first estimated and informed Richard, the owner of the business.
The property was unoccupied and it would have been easy for Richard to simply do the work and charge us the original quoted price and we would have happily paid it. However, Richard immediately contacted us and informed us that the price would be reduced in excess of $1,000.
When it comes to hiring to a contractor, you want to know that you can trust them to do the work with care and professionalism and that you are receiving value for money. Not only was the quality of the work and the analysis of the root cause identified, the interaction with the company showed them to be trustworthy and honest, too often a bit of a lottery when dealing with contractors these days.
I would recommend HIP with the utmost confidence to anyone requiring their services they provide
Paul O'Donnell

Richard was very approachable and knowledgeable about my mould issue! Online quote done upon taking my address down and was very reasonable with the pricing, even gave me a discount! I also sent him pictures from the completed inspection. Nathan and Jacob came on time and were very professional. They walked me through the process! Although, I wish there was a before and after photo of the attic as I was not present to see the job but they gave me reassurance, certificate was provided and a detailed list of what was done to remove and prevent mold recurrence. They also found more mold in another area of the attic and worked on that with no extra charge. Thank you HIP!

After receiving a high mould reading in my basement, Richard not only reassured me and provided solutions to remedy the mould problem, he also educated me on where to look for mould, what to look for, and things to do to prevent it from reoccurring.
10/10 customer service. I without a doubt would recommend anyone speak to Richard. He knows his stuff.

This is the only company I will ever use or recommend for mould treatments. Richard was a pleasure to interact with and gave me all the information I needed (and more!) to feel comfortable about the process. The product they use is specially formulated to be non-toxic and water-based, I believe they developed it themselves with a microbiology lab in Guelph. After doing my own research, I wouldn’t trust any other brand to be completely safe and effective.

On the day of treatment, they completed their service way ahead of schedule and I couldn’t even tell they had been there once they had left.

Thanks Richard and your whole team!