Guardtek Systems Inc

Hello all,
I am a Guardtek customer, signed up their service in 2019 though my builder. New build home. Builder only gave this company as only option.
On the day of setting up the system, a tech came and being very unprofessional, keep complaining how bad they get paid and no support from company. (Trying to ask for tips, instead I bought him lunch). Then The tech person call backup and yell at his manager about missing parts. Then a back up came and provide missing part. took over 6 hour to completed the work. And leave lot of mass on the floor.

Our Gemini system was installed by Guardtek three years ago, around June 2010. It has been working great ever since. The monitoring people call us immediately anytime the main communication line goes out. We have a backup communication line and have never had both go down.
Our only issue is that our sales person has left Guardtek and we have not heard from his replacement. So far, we have not needed anything else so this is not a major issue.

Guardtek sucks. their equipment is outdated, monitoring services is not reliable. I regretted right away 3 years ago when I signed the contract and saw the equipment. There was once I lost my phone signal, they did not even know! Sales - Mimmo - only cares about getting your money. I ripped out the whole system and put in DCS to replace the outdated Gemini system. We paid over $2,400 for putting 2 speaker wires, 3 window shades wires and 3 CCTV wires, it was way too expensive and the wires are a mess (see photo). At the end, I even had to connect phone lines for my bedrooms myself while Guardtek was responsible for this as designated by the builder. I had to pay over $1,600 for 2 additional alarm keypads, 2 CO detector and 3 smoke detectors and only 1 free motion sensor. with the other vendor I just switched, I got it for free! The Gemini system is outdated, it could not even support wireless, while I got it for free with my new DCS system. With the DCS, I only press 1 button for bypass, going out and arm or other functions, but the Gemini requires on average 4 keystrokes. The other joke is with the new vendor, I choose my own password, while with Guardtek, they assigned a password number for you (do you believe you could not choose your own password in 21st century?). How could I remember a 5 or 6-digit number other people assigned to me, so it ends up I have to put the password number up in a "visible and convenient" place ! The only sensor they provide is also very slow, it sensed motion with about 0.7 to 1 second delay, with the new "free" sensors, the response is instant.
I was lucky, after I moved in, I did not engaged them to put in CCTV equipment, otherwise, I would have to write off another FIVE thousand+ dollars.

Guardtek installed a full featured alarm system into my existing residence without problem. Professional sales staff and technicians that are really magicians when it comes to running wires. Overall, would definitly recommend to anyone looking for a top quality security system with, excellent after sales service and response. Cheers.

I've used Guardtek for several years at both my home and business. Their service has been exceptional. Their service department responds quikly to any matter. I would strongly recommend them to anyone requiring alarm services.