Exceptional sales and installation - Poor service follow-up
The team at Home2stay were beyond helpful when we were looking into multiple stairlifts for our home. They were patient, thorough, flexible, and went above and beyond to make sure we meet our needs (without pushy sales tactics). They came quickly to measure and provide detailed estimates, and were flexible and accommodating with different options to meet our needs. Installers were quick, clean, friendly, and respectful of our home when we had 4 indoor stairlifts installed in January 2024.
UPDATE Dec 2024: Home2Stay arranged for some electrical work to facilitate power to two of our new stairlifts. We've had problems with beeping batteries and a voltage issue with the new outlets. They came out to look but didn't fix the problem and then stopped responding. I will go elsewhere for our outdoor stair lifts.
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Karen,
Thank you so much for taking the time to share your experience with Home2stay on HomeStars! I’m delighted to hear that our team was able to assist you in exploring indoor and outdoor stairlift options for your home.
I appreciate your kind words about our patient, thorough, and flexible approach. It’s our goal to provide solutions tailored to individual needs, and I’m glad we could be of help, even if your requirements changed. Your recognition of our responsiveness and professionalism means a lot to us.
Should you ever require stairlifts or any other accessible adaptations in the future, Home2stay will be more than happy to assist you. Thanks again for choosing Home2stay, and we look forward to the possibility of serving you again.
Best regards,
The Home2stay Team