Posh Home Cleaning

House & Apartment Cleaning
Hamilton ON L8H 6N6
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95%

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Reviews for Posh Home Cleaning

Average customer rating:
9.7 10 (30 reviews)

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newowner
newowner
0 reviews Hamilton, ON
10/10

Cleaning

I hired Posh to clean my house in advance of my moving in. They did a thorough job within the time frame, but after they left I discovered some damage to the fridge door seal (likely due to vigorous cleaning). I emailed them regarding this issue, and they wrote back promptly, offering to replace the part. Due to no fault of their own, the part took three months to arrive, but during this time they checked in frequently with updates on the part’s arrival. Today, it came in, and they dispatched their handyman immediately to install it. I am impressed by their prompt attention to my issue and their concern. Great cleaning followed by outstanding customer service. If you’re feeling, like I was, a little worn out by contractors who promise the world but deliver little, hire Posh. It will renew your faith in the existence of companies who really care, and are all about customer service.
100 stars!

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Wow 100 STARS!? - thank you so much for your kind words! :)

Samantha in Hamilton
Samantha in Hamilton
1 review Hamilton, ON
10/10

Terrific service/quality!

We initially used POSH cleaning services for a one time deep clean of our home - they did such an incredible and detailed job that we decided to secure them for monthly services. They bring a large team with them and do the work promptly but still with a lot of attention to detail. It was also very easy all the way from quote, to service, to payment stage. They are always on time and do a great job. Thank you POSH.
Samantha Ettridge

Approximate cost of services:
$250.00
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Company Response

Thank You Samantha for being a wonderful client!

Jessica in Hamilton
Jessica in Hamilton
1 review Hamilton, ON
10/10

Very Friendly, Professional Company!

We have been POSH customers on and off for several years and more recently started getting biweekly service from them. We could not be happier with how pleasant and friendly their staff are.

We have made a few referrals to friends for which they give us an awesome discount for.

They are also great with our pets. Highly recommend!

Approximate cost of services:
$200.00
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Company Response

Thank You Jessica!

jw in Oakville
jw in Oakville
0 reviews Oakville, ON
10/10

Very Pleased

My mother is getting old and can't keep up with cleaning her house anymore. She was hesitant to try a cleaning service but I did some research and heard good things about Posh so she decided to give them a try. The staff were very friendly and kind to my mother and did an amazing job. So glad we signed on with Posh. Wish we did it years ago.

Approximate cost of services:
$175.00
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Company Response

Keeping Mom happy is tres important! :) Glad we could help.

Richard in Grimsby
Richard in Grimsby
0 reviews Hamilton, ON
5/10

management made it right

They don’t move anything. Not even a mat.
Complained about having to clean the whole time.
My son heard all their complaining and whining and judgemental comments. Four hours to clean 1 floor, three people. Accidentally Changed temperature on fridge freezer. Had to throw away $200 in thawed food.
Mistakes were made. After contact with management things were corrected. A partial rebate was given and accepted as a good Will gesture.

Approximate cost of services:
$560.00
1 of 2 people found this review helpful.
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Company Response

We at POSH are sometimes not perfect, HOWEVER we ALWAYS hold customer concerns in very high priority, proactively responding, and providing every reasonable resolution to satisfy the customer.

In this case, we DID NOT communicate directly with the homeowner who wrote this review:

The Real Estate agent booked the cleaning service with POSH on behalf of the homeowner. She did reach out to us after the job was completed with some concerns which the client had relayed to her. We replied accordingly, from her response it was our understanding that POSH's response was satisfactory.

We can understand why the homeowner would be frustrated. Due to the disconnect between him and POSH he may feel as if his concerns were not taken seriously.

We will now attempt to get in touch directly with the homeowner who wrote this review and seek an amicable resolution. As mentioned, POSH responds proactively. We hope that this client will give us the opportunity to find a mutual agreed upon resolution.

Sarah in Hamilton
Sarah in Hamilton
1 review Hamilton, ON
10/10

House cleaning service

I have used posh cleaning services for the past several years and have been extremely pleased with all aspects. The ladies have all conducted themselves in a very professional manner while completing a thorough clean of all areas. If at any time I have questions either the ladies visiting or the ones in the office are more than happy and available to respond.
I would highly recommend this service beyond any others I have used in the past.

Approximate cost of services:
$100.00
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Company Response

Thank You Sarah! The ladies will be very happy to see your compliments!

GM in Hamilton
GM in Hamilton
1 review Hamilton, ON
10/10

Fantastic customer service

We experienced exceptional customer service from the POSH team from our first initial call right until the cleaning was complete.

I would highly recommend POSH to be invited into any home or business for an overall great experience.

Approximate cost of services:
$200.00
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Company Response

Thank you very much!

JCarrillo in Burlington
JCarrillo in Burlington
1 review Burlington, ON
10/10

Housekeeping that passes the white glove test

The POSH team always pays great attention to the little details. From mirrored sliding doors down to polishing the stainless steel razor stand in the corner of our bathroom counter, everything is clean. The owners assured us that thorough background checks are completed so we're usually not home during the cleaning. The team also has no issue with our dog who is at home while we're out. They also quote for regular/multiple cleaning for greater value.

Approximate cost of services:
$195.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are happy that you are happy!

Private User
Private User
Private User reviews Hamilton, ON
10/10

The most pleasant staff!

A professional home cleaning service that genuinely cares about it's customers!

Winner of 2016 Outstanding Business Achievement Award

The Hamilton Chamber of Commerce

Posh is big enough to be dependable and always show up, but small enough to provide you with a truly personalized level of service.

Approximate cost of services:
$180.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank You!

Janet from Hamilton
Janet from Hamilton
2 reviews Hamilton, ON

First Review

9/10

Apartment cleaning

After experiencing no-shows and last-minute cancellations from independent cleaners, I realized it would be beneficial to deal with a larger business with a staff, so there would always be a backup person. On the other hand, I didn't want to deal with a large company where I would just be a number, and POSH seemed like the perfect solution.

I've been their client now for several months, and my place has never been cleaner. Their staff do a great job, are friendly, and love my pets. Teresa is especially thorough, detail-oriented, and professional. And they're in and out so quickly that it doesn't disrupt my day, which is very important because I work at home.

Approximate cost of services:
$75.00
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Company Response

Thank You Janet! We truly appreciate having you as a long term client :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Posh Home Cleaning

Poshployees: Attentive & Trustworthy Posh is able to provide the trustworthiness & personable service of an independent/ solo cleaning lady, while still upholding the reliability & expertise of an established company. After many years of recruiting, training, and keeping genuinely great people, Posh has built a team of Home Cleaning ...
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