A&H Flooring

We were lucky enough to meet Angelo where we purchased our flooring, he’s extremely friendly. We got his business card, contacted him to schedule a time and he squeezed us in his busy schedule! He completed the job in a timely manner and efficiently! Angelo is really talented and we highly recommend his business. Thank you Angelo for making our home look so beautiful with your finishing touch.

Our project was a 430 sqft hardwood floor installation across three bedrooms of our new home. We began requesting quotes mid-December targeting an installation date before the New Year. We were fully aware about the challenges of finding installers that could accommodate the required dates, especially on such short notice.

Upon contacting our local RONA store, we were happy to hear that their sub-contractor, A&H Flooring, were able to commit to an installation date between Christmas and New Year's Eve. Scheduling and coordination of the project took place via telephone through Marciel at A&H Flooring, who was courteous and professional at all times. Following a measuring appointment, which was conducted by Angelo of A&H Flooring, we were referred back to RONA in order to select our choice of hardwood and to agree payment terms and conditions.

At RONA, our Project Sales Coordinator, Venilia, went above and beyond to secure our preferred flooring option from another store just two days before the installation date. She delivered the materials personally to our home the day before the installation was scheduled.

On the day of the installation, two A&H installers arrived on time despite inclement weather and provided solid workmanship on our new bedroom floors. As the job proved more time intensive than initially communicated, a second day of work had to be scheduled, which resulted in a minor inconvenience for us. However, thanks to the flexibility of the A&H team who made sure to accommodate our schedule, the job was finished just one business day later.

Angelo returned to join his installers for the final walk-through and provided us with helpful advice on how to best ensure longevity and proper maintenance of our floors. Again the interactions were courteous and respectful right until the end. Customer concerns were taken seriously by both Marciel and Angelo and our RONA contact was a reassuring figure throughout the process.

While this triangular relationship between A&H Flooring, RONA and us meant that a few more emails had to be written, we considered the fact that our installation agreement was with RONA, and not the installer, as a positive factor that was worth the additional layer of communication. We know from prior negative experience that dealing with contractors can at times be rough and not always in the customer's best interest. We therefore appreciated that our RONA contact ensured customer service levels and addressed any misunderstandings immediately (e.g. scheduling the second day of installations and final customer sign-off process).

Overall, a very positive experience due to A&H's workmanship and RONA's customer service standards and highly recommended in this combination.

The installation of the laminate flooring, 1/4 rounds and remainders on a rental unit was done well. The place was left clean and unused boards and 1/4 rounds were left behind.

However, A&H Flooring Installations' scheduling of the work was handled poorly. The job was scheduled for the Labour Day Monday based on confirmation that work could be done at that time, in spite of it being a holiday. Shortly after, the work then had to be re-scheduled for the Friday prior. As a result of this, materials had to be delivered early to make them sit and cure within the unit. After this re-arrangement was made, another call/email was made to me to say, the work could not be done on the Friday, and had to be moved to the Tuesday, following Labour Day. This was not convenient as no one could open/close the unit on Tuesday because of a prior scheduled trip out-of-town.

After a rather irate phone call from the proprietor of A&H Installations, I had to tell him that I would talk to RONA who I made the original arrangements with and left it at that. RONA came to the rescue and only through the intervention of RONA's Project Sales Coordinator did the work get done on the Tuesday. I had to agree to RONA opening up/supervising the work and closing up after to get the work completed.

In the future, I will deal only with RONA and not with A&H Installations as their sub-contractor. There was too much back and forthing that, as a client, should not have taken place had A&H Flooring Installations scheduling coordinator been more diligent and up-front with what was possible, without trying to pass the blame onto RONA.