Greystone Custom Homes

Ed built our new acreage home for us, and we cannot be more pleased working with him on this project. Ed's attention to detail and his willingness to go 10 extra miles was amazing. Even now, 17 months after we took posession, if I call Ed about something, he's there to help.

Ed has become my friend, not just my contractor, and I would not hesitate to recommend him to anyone. He's one of the nicest, most caring professionals you'll ever work with - period!!!

Thank you SO much Ed for always having our best interests at heart!!

We recently completed an extensive renovation with Greystone. We had a number of companies review the project to provide costs and a timeline for completion. We were introduced to Greystone through a work associate, who had used Greystone for their major renovation and were very happy with them. When we received the details from the various companies, the information from Greystone was very detailed and easy to follow. They included all of the items we requested and provided us with additional options to consider. We selected Greystone as they were the most detailed, provided the best answers to our questions and provided a realistic time frame for completion. The whole process went very well. Daily communication, costing updates and a steady progression through the timeline. They met the budget and the time frame they set out. The quality of the project was fantastic as it turned out very well. Any items needing attention after we moved in were taken care of right away. Great company with very good trades. Everyone took pride in their work and very approachable with any questions. Would be the only choice for our next phase.

We have had the guys from Greystone to our house for the 3rd phase of our renovation. With each phase they have been fantastic. They are so easy to deal with, changes are never a problem, they provide great insights on choices and are always there when we have had a question. If there are any issues, they are dealt with right away and never an issue. They have been back for warranty work, even past the warranty time frame. They were on time and within the budget we had set.

This was unfortunately a horrible experience. I would strongly recommend against using Greystone Custom Homes/Greystone Projects in Calgary and area. This was my first Renovation of any kind and Ed seemed great from the start, very nice guy, personable and had the availability to do the project.

I will do my best to keep this concise but, I'm sure from what I list you will make the smart choice and find a company that will have higher reviews and no risk.

Our contract stated 3 months to completion at the very high end. It took over a YEAR for things to be finally completed. Working with them and getting them to come in on time and fix problems was just impossible. They would say "We will be there next week" and it would never happen.

My bathroom sink was ripped out of the wall rather than professionally removed, the wall was not fixed (drywall replaced, holes mudded etc) but, was just painted with 2 large holes and ripped up drywall still in place.

Painters spilled paint in many areas, on lights, on carpet, on the flooring but, after over 10 requests to have their team come in to fix and every time a "Yes, we will get this tomorrow/next week" it was never done.

They went absurdly over budget. To give a fun example. It was made clear to not go over in the electrical area as I would have reviewed and looked at other options. We were quoted $1,500. Everything was agreed. (Fair disclaimer we did talk about certain adders but, the overage consultation was always made clear that when we got to $1,500 we would speak). When I got my first invoice (well after the whole project should have been done) the Electrical portion was ~ $4,000. We had to ask them to not bring the electrician back and brought in our own people to finish because they still were not even close to finish. It took multiple full days to finish what they left outstanding.

We asked to have ONE bathroom fan replaced (cost estimated was "a few hundred"...Sure, we knew it absolutely needed to be replaced so gave the go ahead. Got the first invoice and were charged $1,800 because they decided to replace all of the fans in the house without telling us, or us even being able to verify that they needed to be replaced.

After a year of dealing with this there were still multiple issues outstanding (paint problems, dip in the flooring that was bad, sink ripped from wall not fixed, and more) that had not been done. We were pestered to pay the final invoice which we held back 10% until the final parts were complete. They had not been in our house for months. At this time we gave them one last chance to look at what was left, give us a solid time to complete, and get it done. Since they had not been in or done any work for months their time to place a lien on the house had expired. We had a meeting at the house to show what needed to be done with the explicit agreement that no work was to be done and this was just a contract discussion (this was recorded for proof). He came, looked and we had a great plan. Again I was hopeful that we would be able to walk away happy.

We received an email after a LONG wait...that met none of the expectations we had discussed. I asked for some clarity around it at which point I was told that we had not spoke about any of this....and by the way we put a lien on your house. I could not believe that they did this when they clearly had went much past their ability to do this.

At this point I gave up...I had enough of dealing with them...it was not worth the stress. I paid the bill and now have to fix everything else on my own.

Again, Ed definitely was a very nice man but, I feel much of it was completely fake. They went close to a year over in time, over budget with no discussions, and did not conduct themselves in an ethical manner at all. There are much better companies to use...do not risk ending up in the same position I did. Please beware.