Strong Base Interlock And Construction Ltd.

**Caution Advised**

I would like to share my experience with Biwar, the owner of this company, as well as his team as I believe it is important for potential customers to be aware of the challenges we encountered.

Some, but not all, examples of the concerns include:

- Unprofessional workmanship: The pool coping was not properly aligned, and despite attempts to rectify it by removing and reinstalling it, the quality did not improve. This raises concerns about the level of training and expertise of the staff.

- Lack of cleanup and further damage: We experienced damage to our property, including house bricks, trees, windows, water hose reel, and the irrigation panel. While we understand that mistakes happen, there was very little effort made to mitigate and correct these issues. Only the hose reel was reimbursed after a struggle.

- Failure to take responsibility: Mistakes were not acknowledged, and often the blame was shifted to customers or other vendors.

- Poor communication: There was a significant lack of communication with customers, contributing to various problems. This issue extended to their internal team as well, leading to further complications.

- Delays in project completion: We faced over a year-long delay in finalizing our project, even after the full payment was made.

- Customer blamed for mistakes: We were advised to keep certain items (stone steps, smaller armor stones, different forms of the slide) despite not wanting them, as refusal would result in project delays.

- Warranty concerns: We were informed that our warranty would be voided for expressing dissatisfaction, with the exact statement being, "If you don't remove the negative comments, I will not fix anything and your full warranty is void."

These are just a few of the challenges we have encountered and continue to face. I encourage others to thoroughly consider their options to avoid a similar experience.

As they have yet to complete our project, and they refuse to rectify it (they were given whole spring, summar, and fall seasons) we do not have further choice but to take the matter to court.

BUYER BEWARE!! DO NOT HIRE!!

We hired Strong Base to install a pool and interlock around our pool. They seemed to be great at the beginninguntil you give them your money everything changes. We signed our contact and they asked for a cash deposit which we gave them.
They then tell us they didnt account for an additional retaining wall and needed to charge us an additional money (which we DID NOT agree to). They will keep emailing an updated invoice even if you DO NOT agree to the additional amounts. They also claimed to have installed 6 Sono tubes but only installed 2 and again charging us an additional money. They would not let us hire our own electrician, they never let us know how much it would cost just kept telling us dont worry its within your budget then added the amount to our contract and again we DID NOT agree to that amount. The owner stated that we asked the electrician to add something which is why it was so much, we DID NOT add anything, his workers cut the wire to short and the electrician had to add a box to connect the wire and we had to pay for their error. With all of their extras that we did not agree to our balance should have been six hundred dollars if we did agree to the extras and the owner kept asking for an additional eight thousand dollars. Needless to say, Strong Base DID NOT finish the job and we had to pay out of pocket for all of their mistakes.
We asked them to fix the interlock they installed and they refused and said they will not be fixing it again when they are the ones that installed in incorrectly. They removed our interlock around our hot tub which we told them NOT TO and made a ramp instead of reinstalling it the same way it was prior to them removing it. They destroyed our front and our neighbours, our hot tub, our basement window and our neighbours down spout and would not take responsibility and replace it. They damaged our driveway, installed broken pool lights, a broken waterfall and intentionally left out the main part to start the pool the Omni Touch screen. Their electrician kept telling us we would never be able to start the pool and we would have to call the owner. This company did more damage than good.
We have pictures and videos of the entire time the work was being performed and NOT ONCE did the owner come to see the work being performed AFTER he received the money.
I will NEVER recommend this company to my worst enemy, they are a nightmare to deal with. I have been asked numerous times if I would recommend them to install a pool and NO I would NOT! Find a reputable company these guys have NO CLUE what they are doing.

Thankfully we found great people to help us repair the damage that they caused.

Hired Strong Base Interlock to redo our whole front area. Project Manager Steve made a great first impression by providing suggestions on style and material. And the great service continued from there as he was always quick to respond to enquiries and addressed any concerns right away.
His crew was unbelievable and some of the hardest workers I have seen. Put in long hours to get the job finished well ahead of projection.
Very happy with the outcome, exceeded our expectations, and would not hesitate to recommend this company!

Ive used Strongbase for a number of projects and they never fail to impress. To date, they have widened and replaced my driveway, fully rebuilt my entire front yard including installing a basement entrance and now done the same for my back yard.

Their work is always stellar, Steve is fantastic to work with, and Id be hiring them again if they hadnt already done everything!

Steve from Strong Base was my contact point he has been a wonderful throughout the project very helpful and very quick to respond

Strong Base Interlock, Landscaping & Construction installed our pool in 2023/2024 in the blink of an eye. From the beginning, the Strong Base management and crew were helpful and responsive, giving suggestions when asked, they were professional and helpful throughout the entire experience. We contacted them as our previous contractor bailed on us, but Strong Base came to the rescue. Throughout the process Strong Base upheld an exceptional standard, and we had become accustomed to them. They were flexible and any options that were given were always no-pressure options. We were beyond impressed, and have referred them to close friends and strangers alike on a number of occasions. We couldn't be happier with the work Strong Base Interlock, Landscaping & Construction completed. We now have the backyard/pool of our dreams and have been creating new memories there! Thank you to all at Strong Base Interlock, Landscaping & Construction for all of your hard work and dedication on our project!

Biwar and his team were responsive, thorough and very detail oriented. It was a pleasure to watch his team work efficiently and make the property look great! Thank you Strong Base Interlock & Construction!

Strongbase did an excellent job on a full overhaul of my background. From demolition of an old garage to installing a pool, stone wall, water feature, interlock, and landscaping; the service was excellent. Strongbase provided full service for design to finish and always made sure everything was done right! Thank you!

After doing our research and getting a few quotes from competitors, we decided to go with Strongbase for our pool project. Steve was very informative and answered all our questions and concerns. Once the project was underway, both Steve and the owner Biwar made sure everything was going smoothly. The whole experience was great. They even replaced all the grass that was damaged on our property and the citys property. Cant wait for summer 2024!!! If you are looking for a credible company to install your pool, headache free and in a timely manner, these are the guys.
Thank you to Steve, Biwar and the Strongbase family!

We were completely impressed with their professionalism and customer service.

Great team to work with.