Poor follow through on issues clearly cause by the builder
The homebuilder refused to fill in the the settled ground beside the house even though it is clearly from poorly back filling the excavation.
The ground was level when the hardscaping was completed and it settles almost a complete foot. I reached out to the home builder and their response was oh the grading certificate was completed not our problem. Following that the mentioned was that it was over a year old but not completing landscaping for a year is a recommendation they make.
- Approximate cost of services:
- $560,000.00
- Company Response
Hi Jeff, we have received your review and wanted to take the time to reply. As you know, we always recommend holding off on completing landscaping for about a year so that the ground has time to settle, and can be leveled out properly before sod is planted. Due to our climate, there is always settlement with front and/or backyards – that’s because as soil thaws, it settles and can create some dips. Because of this, we offer a clay-based fill drop-off option to all our homeowners, as we know that settlement is likely to occur. As you know, we did offer this option to you, which you declined. We are here to support our homeowners, and of course, we always follow not only our process, but building code and warranty guidelines. We would be more than happy to deliver soil to you as discussed – please do let us know if this is of interest. Thank you, on behalf of the Hopewell Residential team.