Daly Home Comfort

I contacted Brae for a second opinion on my furnace after I was told by another furnace repair company that the furnace heat exchanger was cracked and it would cost anywhere from $1200-$1500. It was the coldest day when the furnace started having problems. Found a company on homestars who had a very high rating. When I spoke to the technician over the phone and described the problem he thought it was the heat exchanger but said will confirm once he saw the furnace. He pulled the carbon monoxide detector and said the meter reading was showing 28 ppm and mentioned that it very high and therefore red tagged it and shutoff the furnace and said he would come back in n the morning after seeing where he could find the part as it was a Sunday and most likely had to wait until Monday. Mind you it was -24C temp alone. I couldn't sleep all-night due to this as the furnace was just 4 years old and couldn't understand how a furnace could break down so fast. After talking to a friend he advised to call the company who installed my furnace. I saw the sticker on the furnace and called Brae. He came within couple hours and clarified that he installed the thermostat and not the furnace. After he opened the furnace he didn't find anything wrong with the furnace and all it was either the filter was all clogged up or the intake outside the house had some pots close to the intake that may be blocking. But he thought it was most likely the filter. Brae was very thorough in his inspection and checked everything. He wanted to be absolutely sure that there was no problem with the CO reading and asked me to see if I could contact the first technician and if I could arrange for a conference call. When we got on the call the first technician said his meter reading was high therefore shutoff the furnace even without opening it and checking the heat exchanger. Brae asked the other technician to come back and check the CO reading again. Upon checking the detector it was deleted that the detector was faulty. I was upset with the other guy as he shutoff the heat and red tagged without even checking the furnace or even the filter check basic diagnosis.

I was so relieved that it wasn't the furnace and didn't have to spend $1500 (just repair cost) and also the heat was back on during a very cold spell. I like to thank Brae for his knowledge, his professionalism, honesty. And most importantly I very impressed with the way he handled the situation with the first technician. It's people like Brae who keep honestly alive.

Thanks,
PA