I had john come to my rental unit 3 times. He knows his stuff, but his rates are excessive. The first two repairs, I was just glad to have a contractor come out and the cost was not a priority. The third time, I took a close look at the invoice and thought the service charge and amount of time charged was high. It appeared to include travelling time and a supper break, as the repair itself took about half an hour. When I questioned the invoice, John became very defensive and said he didn't need my business, as he had numerous customers. Well, John, you don't have my business.
- Approximate cost of services:
- $350.00
- Company Response
Sorry to hear you are disappointed with our service. This was a after hours no heat call. The frozen and burst hot water heating line took several hrs to not only fix but to bleed the air and get the system running properly. We, at J.W. Brian Mechanical do not charge the time we take for a dinner break. As well, we do not consider the $350 charge to be excessive on the 3 hrs of work on your commercial property in the evening.
John Brian
jwbrian.com