Mr. Mike's Plumbing

We had a main sewer back up on the long weekend. In our ignorance, we called Mr.Mike's first instead of the City. First strike: The plumbers did not recommend we have the city come out first to determine where the blockage was, whether on our property or the City's. The plumber spent several hours cabling the main drain, and when I voiced my concern that due to the length of the cable before hitting the blockage that it might be on the city property, he actively discouraged me to call the city because of their slow turnaround time. That was strike 2. He told us the blockage was not clear from the main drain cabling, so he upsold us to do a Hydroscrub water jet cleaning. Waiting for the truck to arrive, I called the City, who said they could have a team out in 15 minutes. To the plumbers credit, perhaps because I was in furious tears he left without much comment, and did not charge us for the Hydroscrub call out. Oh and the City team? In and out in 5 minutes, concluding that the line was clear and free of any blockage. Strike 3 for Mr. Mike's. I think they took advantage of new homeowners, and the long weekend pressure. I would not trust this company to show honesty, ethical behaviour or fairness in any of their business. Proceed to hire them at your own risk.