On Side Restoration Services Ltd.

Our main water line under our basement sprang a leak and damaged all of the carpet and the bottom of the drywall in one room, and some carpet in the next room. Onside did a good job drying things up and hauling out the damaged stuff. (This clean-up isn't included in the cost I mentioned, because I didn't see what this cost.) The repairs took a couple weeks longer than expected, and it was only supposed to take a couple weeks in the first place, but some of that was due to a worker's hand injury. They communicated well about the injury delay, but I had to remind them to schedule the carpet installation. Overall, a high quality job and they were responsive to our questions.

The On Side staff were great in preparing the site for the sub-contractors and Tim Hedrick from On Side was absolutely marvellous. He responded quickly and thoroughly whenever we had a problem. There were some problems with some of the sub contractors but I was always confident that On Side was doing its best to resolve the problem.

We are very pleased with the professionalism and workmanship of On Side staff (especially happy with clean up crew). Everyone was polite and respectful, and did I mention I was very happy with the clean up crew.

Our toilet tank cracked and water leaked into the living room destroying almost all the carpet. This was the first time anything like this has ever happened so we were unsure of the restoration process. Onside did a good job of keeping us informed throughout every step of the process and they were pretty quick and efficient of getting the job done!

On the 31st of October our house was broken into, window smashed, everything gone through. We got home at about 2am to find the damage. By 4am On Side had someone at our house to board up the damaged glass area and clean up the majority of the glass. By 8am they had professional cleaners in to make sure that everything else was cleaned up.

Throughout the entire process of our claim On Side was there to discuss what needed to happen, what timeline to expect and guide us through the process.

I am extremely grateful for the service we received from everyone at On Side and their sub contractors. I would highly recommend their services to anyone.

One of our waterlines blew off a water filter and created a children's spray park type situation in our basement which is where my home-based bakery is located. Onside was recommended by my insurance company and I am so happy they did. They showed up to take care of all of the damage caused by the water. When it came time to remove my bakery and install all new flooring they worked with me to ensure a painless and relatively stress free process from the small time frame to the dates we were able to actually shut down to let it happen. email and phone communication was prompt and professional. Everyone was kind and personable from the initial mop up crew to the finishing and painting people. Thank you for making my life a little less stressful. I don't know what the total bill was as my insurance company took care of it.

My hot water tank leaked into my bedroom. Our insurance company brought the Project manager Alex from On-side with him to look at the damages. Alex was very professional, great communication and helped us get our wet materials removed quickly so we could install a new tank and have hot water. With all the chaos I had going on with this damage they helped make my life just a little bit easier at the time! They were fast and did exactly what I had expected.

On Side Restoration Services is the restoration company that my insurance company uses...and man I'm I ever grateful for that! Both Wayne and Alex were superb in overseeing the job. They hired the trades needed for the repairs/replacement and made sure I was happy the whole way along. Great communication and very professional, if I ever have a problem in the future, I would not hesitate to hire this company.

I knew On Side did a good job with my brother's flood damage so they were the first I thought of when I had hail damage. Once my insurance assessment was done, things started rolling. Amber at On Side was helpful and kept me informed. Walkabout Enterprises was my subcontractor and they did a great job. I didn't expect much work to be done over the winter but they completed everything quickly, cold or not.

We were hit by the heavy rain in chestermere in July. Our insurance company sent onside to to the removal of and wet walls and carpet. The damage was not extreme but stil needed to be done. It is now the end of novemebr and they finally came back to start our basement. I have no idea how a company can leave a basement ripped up for 5+ months and not keep us in the loop of what's going on. They tried to fix as little as possible. One of their drywallers said he was told not to replace a section even though he highly recommended it. The contracted jelly was reluctant to fix it. They installed carpet today and scratched all the dry wall and pint we waited for for months. How are these guys in business and how does an insurance company recommend them?