On Side Restoration Services Ltd.

Fire & Water Damage Restoration
Vancouver BC V5M 2E9
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HomeStars
Fire & Water Damage Restoration
On Side Restoration Services Ltd.
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79%

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Reviews by rating (past 12 months)

Reviews for On Side Restoration Services Ltd.

Average customer rating:
8 10 (262 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

bathtub leak

There can be nothing worse than being displaced from the comfort of your home. We had a leak in a tub that caused ceiling damaged that could not be repaired due to the type of ceiling finish and the open concept house. 80% of our main floor ceiling had to be stripped and resprayed, meaning furniture had to be moved and covered to protect it, and the walls and floors were protected as well. Lee and his contractors were excellent in containing the mess, being on time and addressing any concerns I had along the way. Very Professional results.

Approximate cost of services:
$17,000.00
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Company Response

Thank you for your nice words and comments. It is a horrible feeling to have water in your home and its such an inconvenience for you and your family. We are glad to hear that your experience with On Side was a very positive one and that we made a difference. On Side Restoration Customer Service

Jason R from Rocky Mountain House
Jason R from Rocky Mountain House
5 reviews Sylvan Lake, AB
9/10

Flooded basement

Onside came to my house within an hour or two of being called,they got all the flooring ripped out and dryers set up within hours they were very professional and very quick, they didn't cut corners and were very good. I would recommend them

Approximate cost of services:
$10,500.00
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Company Response

Thank you for your comments Jason.

Kelli in Rocky Mountain House
Kelli in Rocky Mountain House
1 review Rocky Mountain House, AB
10/10

Dishwasher Leak

When On Side showed up to do the emergency clean up they were extremely efficient. Staff came by 11:00am and did not leave until 9:00pm until the house was in living condition.

The rebuild was done in a timely manner and we were very impressed with the staff that came out. I would recommend On Side and also use them again in the future.

Approximate cost of services:
$45,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We appreciate your comments Kelli. Thank you for sharing your thoughts regarding On Side's level of service.

Roger B from Calgary
Roger B from Calgary
2 reviews Calgary, AB
10/10

Main floor hardwood replaced due to dishwasher leak.

Our hardwood floor was ruined due to a dishwasher leak. Met with On Side and decided they were the best option in getting the work completed. Throughout the project, a lot of different trades were utilized and all was handled professionally by one On Side supervisor who reported to us on timing and progress throughout the project. We are very pleased with the work completed and with our decision to work with On Side.

Approximate cost of services:
$20,000.00
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Company Response

We appreciate your comments Roger. We are glad that On Side Calgary was able to take care of your emergency restoration needs.

Doug in Sherwood Park
Doug in Sherwood Park
1 review Edmonton, AB
9/10

Flood restoration of 4 rooms

Well it was Feb 14 and our dog was lock in the bathroom and the faucet was apart due to repair well some how she was able to hit the shut off vales and water started flowing, My son phones me at 3 in the afternoon saying the stairs are wet, and that hears water running, well that bathroom in right above our kitchen so water was running for some 5 hours, from the upstaris all the way to the basement. A very wet house, we called up Onside and right away they came in and had fans and dehumidifiers, running and the next day had a crew of people in emptting the effected areas, after a week and the adjuster where in, repairs started, Approx 7 monhts after the flood happend we had our kitchen and life back to normal. a big thank you to Jeremy and the Crew and Onside.

Approximate cost of services:
$80,000.00
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Company Response

What a horrible accident Doug! I'm glad that our company was able to look after you so well.

Pinklady in Edmonton
Pinklady in Edmonton
1 review Edmonton, AB
10/10

Basement water damage repair

Water leaked in the basement due to water heater failure. On Side replaced all the flooring and replaced mouldy drywall. The new finishing is perfect, the flooring looks great. Bobby and his guys were very nice to deal with, always quick to respond to my concerns. I truly appreciate their professionalism.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the opportunity to work for you Pinklady. And thank you as well for your comments.

whitetiger7s in Wilmington
whitetiger7s in Wilmington
1 review Nanton, AB
10/10

Blessing in Disguise

It was 2 weeks before we found out that the newly fitted (by a "qualified appliance technician")dishwasher, purchased from an appliance store we have dealt with since 1986, was leaking a steady stream of water. Lost was Laminate flooring, basement ceiling, and kitchen island . Onside was there for all the repairs. Ceiling -beautiful, flooring - the entire house redone, (couldn't match the 8 year old laminate) ) amazing, island - now stunning, the colour match to existing cabinetry - perfection. For 2 seniors, this was a blessing in disguise. The grief of the loss was made easier by the excellent repair people we had in our home. It was a joy to watch perfectionists complete our repairs to a very high standard( I am a picky perfectionist). Thank goodness for house insurance which covered most of the cost.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your comments and review. We are so pleased to hear that you had a great experience with our Staff. We are happy that we could meet your 'perfectionist' expectation level.

Private User
Private User
Private User reviews Calgary, AB
10/10

Roof replacement and inside damage repair

Wind blew about 20 shingles off of my roof and rain leaked into my house. Onside insisted that my insurance company pay for replacing all of the shingles, not just the damaged ones. The roofers worked four days straight including a Saturday and Sunday to complete the work before the forecasted rain arrived. And the handyman who fixed the water damage inside the house was a perfectionist. I happily recommend Onside to anyone who needs their services.

Approximate cost of services:
$13,000.00
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Company Response

Thank you for your kind words - happy that On Side's crew could put all back to normal before the rain started again!

Merv & Roxanne Mosionier in Valleyview
Merv & Roxanne Mosionier in Valleyview
1 review Grande Prairie, AB
10/10

Basement Restoration after flood

I got home on Friday July 29th to our basement flooded due to a leak in the outside tap. I called our insurance company who contacted On Side Restoration. They came over within 1/2 hr to assess the basement. they told me to get a plumber in to fix the problem then let them know. I got a plumber in that evening to fix the leaking pipe. I called On side Restoration, they would start on our house right away. They would always call prior to coming over. I gave them my door combination as we are out of town during the week. They were professional, clean and efficient. The finished product is just fabulous. I had some crazy colours on the walls :)
thank you for the great job! My Insurance covered the cost for everything.

Approximate cost of services:
$0.00
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Company Response

Thank you for sharing your On Side experience Merv and Roxanne!

Amanda in Burnaby
Amanda in Burnaby
1 review Burnaby, BC
10/10

On side restoration

They were great and the work looks awesome. Did take a long long time to get started but I think that was more an issue with insurance. Was covered by insurance

Approximate cost of services:
$0.00
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Company Response

Thank you Amanda. We appreciate your review and honest comments.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/ 7 call centre ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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