On Side Restoration Services Ltd.

The weekend cleanup crew, Supervisor, and emergency Project Manager assigned to my job were all very polite and deserve praise for their professionalism and knowledge. The reason this company gets 3 stars for satisfaction is because the new Project Manager they passed me was rude and unprofessional. She has given no updates (2+ weeks after site walk with Insurance Adjuster), and did not even shake my hand or remove her shoes upon entering my home. She basically roamed around my house without saying more than 5 words. If it wasn't for the kind adjuster who came with her, I would have asked her to leave my property immediately. Her attitude made my partner and I consider requesting a different PM.

My insurance company called me with an update stating they were still waiting on a quote from Onside. I called onside quickly just to ask for an update, I said no pressure, I told the assistant to take her time as I do not mind holding. Within 5 minutes I had the project manager call me and berate me. She spoke to me like I was 7 years old, saying things like "Let me try to talk to you in a way you understand," or "It doesn't matter if I have not provided a quote yet, we don't have time to do the work anyway."

IMO, your project Manager is your main point of contact during the whole restoration process. They should be able to answer questions for you, point you in the right direction, and I definitely shouldn't have my Insurance person calling me to tell me that they can't get a hold of my PM after 2 weeks.