Quality Appliance Repair

My laundry machine was not draining. I called the Quality appliance. The technician was sent out to inspect. After inspection, I was told that the pump needs to be replaced. I spend $350 on top of the service charge 150, to replace the pump.

The next the same issue occurred. The technician was sent out to check the issue. This time he told me the lid need replacement. This will cost me another $100 for the parts.
I called the customer service, they said, they can not wave the fee. So decided to purchase a new one.

if the tech had diagnosed the issue correctly, at the beginning, I would not have lost my $500. The issue was not the pump, but the lid. I would not recommend this company to anyone.

Thank you
RS. NE Calgary
alto2610@gmail.com

Trent could not fix my fridge but was able to give me advice on the next type of fridge I should purchase. He was prompt in receiving my calls and providing the service.

My story seems similar to many other disapointed users... I called them as i was having a problem with my gas oven starting and told them I think I need a igniter switch. The guy showed up when he said he would and I told him what i thought the problem was and his response was "I forgot to get one and don't have any in my truck". I said I told your answering service that this was the problem. He agredd that he knew that but didnt come prepared. At that point I should have said "what are you doing here then" but decided to just let him look and sure enough his response was "looks like you need an igniter". Arrggg. Ok, so I can have one for you next week and the cost will be $525. WHAT??? That is half the price of my stove which is only 3 years old. With that he took my $150 for telling me what I already knew. I will never use them again or recommend them to anyone I know. I then asked for a card so I could send his boss a note and he said he doesn't have a card as they wont give him cards.

Unfortunately, my local appliance repair guy was on holidays, but I have learned to just stick with the guy who I know and is fast, fair and not gauging his customers.

We contacted this company for our stove, that was indicating an error message (FO) and at times the oven would shut off while in use. We completed the online form as to our info and what the problem was. We indicated the type of stove, serial number, make, etc. Also the info on the order form (below)
What's it doing?
Has an error code FO and does not reset. Not sure what the issue is.

A call-out appointment was set. The Technician came out and within minutes he indicated what the problem was and it couldn't be repaired. Also that he knew right away what the problem was when he saw it. I inquired why then did someone need to come out when the problem could've been diagnosed by the call out work order and info provided ?
The Tech admitted they were not told of the issue (or seen the order form filled out) or he would've known ????
I don't understand why that would not have happened and could've told us then ?
This way of doing business is totally wrong and we have no recourse here to pay for a call out and no work done. I wouldn't use a company that does business like this.

I was charged $150 for a service man to come to my house and tell me what I told him, that my dishwasher door spring was broken and needed to be replaced.

Prior to booking the service, I was informed that there would be a $150 call-out cost, but if I chose to have them do the repair, it would be applied to my project quote, but what was actually meant is that it would be added to the project quote, which came in just shy of $380 to install a $75 part with an estimated time of under an hour.

When the technician came to install the part that he had diagnosed it was very clear he did not examine the part that was broken at all since he was unable to pull the dishwasher out (not his fault, just showed he didnt actually properly diagnose the problem which I was charged $150 for).

If he had of done his job in the first place he would have at least not wasted more of my tenants time when he came back out.

I was frustrated and found your advertising very misleading. If you had of been upfront with me and told me it was going to be $380 to repair my dishwasher, I would not have had your company come out. Please be upfront with your customers as this is clearly the minimum repair cost given you ADD not apply the callout cost to your repairs.

I did follow-up with the owner on this, and his response was, "It is what it is".

I am sure this company does fine work, and appreciated their timely response, but their cost quoting felt very predatory, so please be weary before calling for your callout.

If you are looking for prompt reliable trustworthy appliance service .. call Quality Appliance!! They recommended the place to buy the part we needed and didn’t try to get a second call out of the job! Highly recommend!

My fridge stopped cooling on Dec 23! I called around in a panic to see if anyone was open. Called one company, said they'd make it out for 4PM. At 4:20PM the company called me to say they couldn't make it and said they'd reschedule etc etc...

Monday came, and I contacted Quality Appliance Repair on a recommendation for a friend, and I'm glad the other company didn't come!

The whole process was super easy and efficient -- request a quote online and they set up a next day appointment.

Darcy came in their given window, was super courteous and professional. He explained to me what the problem was in a way that I understood, then gave me some quick solutions to the issue rather than just throw parts at the fridge. I appreciate that!

Hoping the fridge doesn't need further repairs, but if it does, I know who I'm calling. I would definitely recommend this company!

Quality Appliance Repair was referred to me by a friend. I phoned them on a Saturday morning and explained the issue I was having with my 10 year old washing machine. T helped me troubleshoot over the phone and together we solved the problem at no cost to me. He could have done a call-out but he chose not to charge me unnecessarily. He taught me how to solve the problem if it happens again. I would recommend T and definitely contact him again.

Skilled technician who fixed our leaking dishwasher in 30 minutes.
However, there were hidden and deceitful charges on our bill. The invoice was only sent to me after specifically requesting it. In addition, I had to ask for a breakdown of costs and the responses were ambiguous. It is a very dodgey business practice not being able to provide costs on labor work.

Do not let the $40 discount or reimbursement of the diagnosis charge trick you. They will charge you more than anticipated without explanation. See attached invoice.

Would not recommend or use again

I called Quality Appliance Repair to look at my 30 year old dryer which sudenly stopped working.  I was concerned that I may be looking at spending money to purchase a new machine.  The Service Tech came, assessed the issue and my 30 year old  machine is in perfect working condition again.
   I will definitely call Quality Appliance Repair again if I have issues with any of my other appliances (including my 30 year old washing machine).