Thank you very much
Those fridges have a lot of issues and my repair would not have been worth your money for it.
Call out charge & no work done
Our call takers don't know appliances, they take the call. Our techs go to the calls to see what is wrong. Why do you think we'd pay techs hourly to go through calls while they are out on the road?
You have no idea what your talking about and trying to diagnose over the phone is far more time consuming because now your asking the customer to do the job of the tech. This is completely ridiculous and we're thankful you won't call again.
Predatory Pricing Model - Dishwasher Door Spring Repair
Hello again Scott,
He's missing ALOT of what was said and taking things out of context here.
Yes sometimes we get bad parts, less than 1% of the time and we don't open the boxes or examine every single part which a tech can have hundreds on board, it's frustrating especially for us to eat the return trip cost but it happens and the other solutions we've found to combat this were not cost effective for anyone either. So we do return free of charge which I think is fair.
I actually had a conversation with Scott on the phone and read our call out statement to him which every customer gets in their email and went over other ways it could be written, as I've done before with other customers to see how we can improve it. Eventually landed on what it is now with roughly a complaint rate of 1-3000 customers which is FAR better than it was 7 years ago where it was 1-50 customers, however Scott said he couldn't find a better way to put it and just continued on with were scamming people. However listed in review responses, on my website and in our terms of service it says it multiple times how our call out works, that we are not the cheapest option there are many fly by night companies that pop up and we don't compete with them as they rotate out of business almost yearly. We are priced fairly and don't work for free which is the basis of what Scott wanted. He wants us to work for free for most of our time spent on a call ( which is driving, pick up's and basically a good tech spends way more time driving than actually working on appliances, about 80% of my day is driving, if we didn't get paid for all time associated with a call honestly no one would do this job, items in the shop get charged out as the customer does all the driving so its just time on project, but no one brings stuff down to the shop anymore) however we won't and we wouldn't go into business with a customer who does want this.
That all being said we do have "cheaper" options for the DIY people who run into snags, if you call us with the part #s we can direct quote you over the phone, just you take the liability of being wrong as opposed to us, we do have myself that will answer customer questions if they request it to try and avoid these issues, however you need to ask the questions to find the answers you need, 99% of our customers just want to call in, get someone out and that's it, so we don't go over every single option we have available for every scenario, you'll have to use some questions if you fishing for something different.
Scotss calls and emails threatening to post this fishing for free service lead to the " it is what it is" commen, and go ahead and post your review. So here we are.
Again we apply the call out to a quote once we figure out what the issue is. The quote generated applies all aspects of the job and it says this in our call out statement. Scott just wanted it to be free as in no charge at all, which we would never do.
If anyone comes up with a better way to write our call out statement I'm willing to change it immediately, however it's written in there 2 different ways for different ways that people interpret things. It's been very successful.
Trustworthy, prompt, reliable service
Thank you =)
Thank you
Thank you!
Dishwasher repair with hidden charges
We send an email explaining charges before we ever go out. Then when we know the issue we give you an "all in quote" includes the whole job, so you know your exact costs, before we start the repair. You either accept it or decline it in which case we get paid out for the time it took to figure out the issue your unit is having.
So in a year we have about 5000 customers and I'll have this conversation with about 20 of them who don't read it the way it was intended to be read. Which is fine we are all different.
If the quoted repair cost isn't to your liking please don't accept the quote, then turn around trying to get money off after the work is done. Dealing after the work is done is weird.
We wouldn't have done the job for less, we charge what the job takes to get done. You see a tech for 30 minutes however with the return trips, part pick pick up's and everything else that's needed to make sure your job is serviced properly and with a skilled tech like you just said we have to pay them for their hours of service. They don't do 3hours of work getting you all lined up to get paid for 30 minutes. Which a few of you think they should. So we give an all in quote to speed up the process. This is what the job is worth, this is what you'll pay and what we will do it for, before we even begin repairs.
At Quality Appliance Repair, we've built our livelihoods on fixing all major house hold appliances: Washer, Dryer, Dish Washer, Fridge, Stove.
Certified technicians, Our BlueBook is from The Major Appliance Services National Price Guide (MASPG) which is endorsed by the MSA, NARDA, and United Servicer's Association! so we don't charge by the minute like everyone else, once we find the problem the price is set in stone no matter how long it takes to do the job right.
We can get your appliance back up and running and save you thousands on a new one. Our service is priority, and we look forward to servicing your needs.
We are service providers for large property management firms and believe just like they do that we will give you the best service in the Calgary area, we work a lot with landlords and tenants to find the best times to get your appliance fixed, we like to work with you and not jump through hoops to get a tech there, for this reason we work evenings and weekends on occasions that it is needed to service your appliances without you having to miss work or change your daily and busy schedule.
So if you need a dryer repair, a fridge repair, dishwasher repair, washer repair, oven or stove repair we are the ones to call for Calgary, Strathmore, Langdon, and Chestermer.
