This company is not at all organised or they just know they are faking under their breath. Firstly, they picked up my stuff only after I left and did not have a weighing scale. The mover told my friend that they stuff would be weighed in Toronto The stuff reached here 2 weeks later . I spoke to a Maria who assured me that the storage of 6 weeks is taken as date of arrival in Toronto. My items were shipped out on Apr 29th.
On Jun 8th, I saw a charge on my credit card for $ 1004. I called and was transferred to the most unprofessional and incompetent manager named Ashley. I asked her for a breakdown and realised that I was charged for 2 months of storage although in my understanding the 6 weeks should be ending by the end of June.
I was charged for 880 lbs and i am sure that my stuff does not exceed 600 lbs. When i asked for a proof of weight, they said that they would be $ 300 charge for that.
Ashley then told me that she would look into my file and get back the next day. Sadly there was no reply. I called back on Tues, only to repeat my entire story to this incompetent and useless manager . Again, she reassured me that she would get back on the same day. Today I have received an email from her again and the invoice still contains a storage charge from May 5 even though the stuff was shipped out only on Apr 29th...They do not even have the correct records. Today , a service charge has been added
Initial quote : $ 600...paid in actual $ 1100.. I am now started to beleive that they may have weighed someone else items since my actual moving date and their record does not match...
shame on this company and i strongly suggest not to go with this company.
- Approximate cost of services:
- $1,000.00