Green Moving And Storage

This company agreed to match prices with a company that offered me a transportation of my material (king and queen size bed plus dining table) for 440$ plus gst 22$, including a free wrapping!

I agreed with them because Mark who called me and had me change my mind with the other companies told me that their service is their pride! I agreed to deal with them!

That was the worst decision i could take, because 1st: i booked a month before the moving date which was february 25, 2016 and they waited till the 24th to call and cancel the pick up scheduled for the 25ft!

Angry i called their office and told them about that phone call i have received and they did not even know what happenned! So they fixed it and called me back saying they were sorry and even send me an email appologizing for that matter!
They eneded up doing the pick as scheduled!

On february 10th, 2016, after almost a month of transportation, the company called me and said that they were ready to deliver on the 11th at 8AM, i was exited and all because i was sleeping on the ground with my wife and a 5 months old baby until they added that the bill was 682$ owing!

I was shocked and asked why because that was not the amount we agreed to from begining! Someone called BRUCK said that i was being CHaRGED for the WRAPPING of the materials!
Surprised i got really angry and told them that the amount charge is not right because they AGREED to WRAP for free! unexpectedly the man started telling that they would not bring my materials and had MARK call me!

When MARK CALLED, HE SAID that it WAS NOT HIS BUSINESS BECAUSE HE NOT THERE WHEN THE DRIVER THEY HAVE SENT WAS PACKING!

SHOCKED, IHAVE ASKED: HOW THE HELL IS IT MY FAULT IF THEIR SUBCONTRACTORS ARE THE ONE WHO WRAPPED THE MATERIAL!

THEY DID NOT SAY ANYTHING AND HANG Up JUST LIKE THAT! Untill today i have not received my beds and dinning tables, AND STILL SLEEPING ON THE GROUND WITH MY WIFE and MY 5 MONTHS OLD BABY!

This company is the worst transportation ever!
Mostly they waited till one day prior to the delivery to tell me that they were charging me for the wrapping, when first of all it was supposed to be free and second of all be waited till the last minute to prevent me and that is just not right at all! Because if you changing a contract closure, the other party is supposed to be informed of the changes made to it! And not wait till one day prior to the delivery to inform people without prevention!!!

I have the emails from MARK and RECORDED THEM AGREEING AND DISAGREEING TO OUR AGREEMENT!!!

(or your additional information, i even told the drivers that i dont want them to wrap it since there was going to be charges!

the drivers stated that there is no problem because they were not going to charge me and that they would charge the company instead + the DRIVER INITIALED THE PAPER HIMSELF, because he added a charge of 2...$ and that they were in a rush for some other pick ups in Calagary, I DECIDED to not sign since MARK did not mention anything about Charges for THE WRAPPING. he stated that there was no problem they only would deal with the company and not me!

Also it has to be clear that i am not working for your company to give any direction at the pick up moment,simply because it is your DUTY as the person who signed the papers and agreement to let them KNOW HOW TO WORK. SPECIALY WHEN THEY ARRIVE AT MY LOCATION, THEY DID NOT EVEN KNOW IF THEY HAD TO SEND IT WRAPPED OR NOT. they asked me if i wanted that and i answered MARK SAID IT WAS SUPPOSED TO BE WRAPPED FOR FREE.

and i answered that it's between you guys because what concernes me is that MARK clearly said that the WRAPPING would be FREE!

everything was not stated at the moment of the agreement and now that it is delivery time, you and your company are trying to add charges that are not even mentioned during the 2 weeks to prevent me or ask me if i wanted to pursuit with that or not!

THIS IS EXACTLY WHAT YOU GUYS DID AT THE PICK UP MOMENT ONE DAY PRIOR CHANGING THE TIME AND DAYS, which has to be scheduled by me giving a call to your COMPANY, GREEN MOVING STORAGE.

surprisingly you were not even aware of those situations, HOW PROFESSIONAL IS THAT WHEN YOU BOOKED ME ! MONTH AHEAD!

sincerly,)