Literally the worst customer service experience I have ever been through from just after agreement to finish.
Booked a small ~1,000 lb move from Calgary to Vancouver with Green Moving Storage based on positive reviews received online. After being quoted a reasonable rate of ~$640 for ~1,000 lb move, communication completely fell off a cliff. Within the two weeks leading up to the move date, emails and calls were not returned, and I had to call at 6 PM the night before to get confirmation of what the move time would actually be.
Come move day, we received a call from Mark at 8 AM stating that they can't pick up our stuff. We told him this was unacceptable because our renter was coming that night to do a walkthrough, and he (VERY) rudely threatens to cancel our move and refund our $100 deposit (on the day of the move!). After some painful negotiation, he says that an auxiliary truck will come between 12-5 PM. Of course, no truck shows up and we receive no phone call with any explanation (despite 10-15 calls from me to the company). After me calling them the next morning again, I was told that the next truck wouldn't be available until Friday morning. With no choice but to stick with the shady operations at Green, we had to push our renter back by 2 days and was told we would receive a discount for our inconvenience (which conveniently disappeared later on).
On the day our stuff was supposed to arrive in Vancouver, we received a call stating that our stuff would arrive and the cost was DOUBLE what we were quoted. We only moved small boxes and a mattress and were able to accurately weigh everything ourselves at 1,013 lbs and were quoted a weight of 2,400 lbs! After being rudely told that our stuff was effectively being held hostage and would not be delivered if we didn't accept the charges, we found out that Green had completely offloaded the move to some other fly-by-night moving company who refused to honour our quote. I spoke to a representative who said that I could go to weigh station with the truck...but then 2 hours later was again, very rudely, told that was not an option and we had to pay a higher fee than our quote or they would take our stuff back to Calgary. So in the end, with no choice, we ended up paying 50% more than quoted with our only recourse being to file a complaint with the BBB, which will likely yield no results unfortunately.
Overall, an absolutely terrible experience that borders on being fraud and would avoid at all costs. I would suggest disregarding the other positive reviews - based on our experience I would not trust this company at all. If we could do it over again, we would pay a premium for a stress free experience with a more reputable company.
(Please note that one exception to this experience was Elly - we ended up dealing with her instead of Mark because she was reasonable and not rude like him).
