Matrix Remediation Inc.

Prior to working with Matrix, I recommend reading their reviews closely. Our experience was not good.

Working with Matrix was a bad experience. We discovered a leak in our kitchen over three weeks ago, and engaged Matrix to fix the issue as they market themselves as a one-stop shop for water damage. The project manager, John, described Matrix as a general contractor, and he told us that their scope of work included identifying and fixing the leak, and any remediation that needed to occur as a result (in our case, mold).

He also said that they work with a preferred roofing company to address the leaks in the roof, and they sent this recommended roofing company out to assess and fix the leak around the chimney. Over two weeks and three visits later, the roof leak is still not fixed and water is still dripping into our kitchen. In the meantime, the roofer has managed to make a mess of the chimney (which even Matrix described as not good work) and disconnect our hood fan vent from our stove.

Matrix's work was unprofessional. They showed up over 3 hours late, and they did the remediation work without wearing any PPE that we could see. They still charged us for PPE on the invoice. They hounded us day after day to pay the invoice (despite the fact that the project wasn't complete).

Despite this nightmare, Matrix, and John in particular, were highly unprofessional and downright condescending when asked to make the issue right. When I called to ask him to have someone come and fix the roof the first time, his only response was a sarcastic "boy, aren't you glad you weren't camping this weekend? Always gotta look on the bright side."

When I called him earlier today to once again have them work as the general contractor to resolve the issue that their subcontractor had yet to fix, his only response was "it's not my job to make it right" and referred us back to the roofer (that they recommended and stood by) to come back a fourth time. When we asked for his last name to escalate to the owner of the business, he refused to give us his information and once again showed zero accountability for the work of his team and subcontractors.

I called back to again ask for contact info for the owner, and instead of giving us the opportunity to work with a different member of their team, John hung up on us.

Edit to add: The owner of the company, Guy, finally returned our call after I found his contact information posted online and contacted him. Our Matrix project manager, John, had refused to provide this proactively and hung up on us when we asked for the owners info. I am adding an additional star to my review as Guy apologized to us and provided a refund for the roofing portion of the project, as they were unable to make the fix to our roof and caused further damage to the hood fan vent. I feel that this is a fair outcome due to the fact that they were unable to meet the scope of work and complete the project.

After having the vents cleaned, I still had a smell in the vents. I called Matrix Remediation, and Jon was able to come inspect right away. We did not identify any ongoing mold issues, but he was able to recommend a strategy and resources for further ways to solve my problem. He was attentive, thoughtful, informative and generous with his time. Before his service visit I was quite anxious about what the problem could be and how I might go about solving it. Now I am much more confident about what is happening and how to go about solving it. THANKS JON!!!

Working with this company eased all my concerns.
Super professional, reliable, dependable, and honest!
Set up time was easy, they communicated the entire time making arrangements easy and worry free. They were on time, professional, clean, and honest.
I can't stress how refreshing it was to work with someone so honest.
I have already recommended their services to others.
Thanks again!

I wanted an inspection and quote for repair of moisture in the bathroom of an older home that we thought may be caused by a leaky roof. Jon responded immediately, came down right away and confirmed there was not a mold issue. He also advised us on the likely source of the leak. Friendly, accommodating and very kind not to charge for the inspection which may or many not have lead to a possible estimate.

I knew very little about mold remediation prior to meeting Jon. He thoroughly educated me in my options and how to keep my home safe after remediation.
Ghirmay and Mike did all the remediation work for us. They were kind, efficient and honestly displayed some of the best and most precise work I have seen. My Family and I are truly grateful for their attention to detail and clean lines that made the rebuild easy. Thanks for all you hard work and care. These guys are great! Jon kept us in the loop every step of the way. Thank you.

Our Naturopath suspected mold as a health concern. Matrix Remediation was suggested to us and was highly recommended by multiple sources.
I left a message and Guy called back a day later. He spent about half an hour on the phone explaining things to me and answering my questions. He was most helpful, kind and understanding of our situation.
Two days later the owner, Jon came over to do an in depth inspection and assessment. He was very knowledgeable, and helpful in guiding us with our particular needs and concerns. He was not pushy or trying to "sell" any products or services. He was very sincere and helpful. I would highly recommend Matrix Remediation to anyone concerned with mold in their homes.

guy and his team were very helpful, they have removed all the mold form both my work and home. His team made sure that they cleaned after the job was done. They were fast, professional and courteous! Very satisfied!!!!

After moving a piece of furniture we discovered a stain. We suspected mold due to previous water damage in the area. We contacted Matrix for an estimate. They came to the site in a timely manner and they determined there was no water problem or mold. Thanks again Matrix for your time and professional advice on other matters.

I would never recommend this company! Fernando took our insurance deposit. Work began, nothing ever on time, waiting for hours everyday to show up! The work was of just two walls and carpet and it still is not finalized since April of 2016 and it is now end of September 2017!!! I contacted Guy the owner. Nothing but excuses and never getting back to us. We are out $1000 and carpet is in worse condition and walls not complete or baseboards. Our house was not even sealed off from dust from electronics etc. basement still smells like mildew. I called today and it appears they are out of business and I'm out $1000.00. They do not reply to emails and make constant excuses or blame others but do not follow through. Nor do they warranty the work as they say. I haven't even signed off on completion. As I chose them as my contractor, my insurance will do nothing and nor will Guy, the owner. Worst customer service, no loyalty to clients; they take your money and run and leave the client with no work completion and out money. This was a insurance claim and as of this date still is not finalized. Poor workmanship, terrible communication!!! Fernando, workers and owner do not care!!! Don't ever give money until the work is completed!!! That was our first mistake; we were recommended by someone that used to work for them. I have since repainted the whole basement minus these two walls and finalized a hail claim for my exterior without this much difficulty. I called today and another company answered. Then to matrix 1-800 number; I was treated awful and he said he would call back and never did and he even hung up on me!!! Worst experience ever! I have been now advised to take them to court or pay someone else to complete their work!!!! IF YOU ARE THINKING OF HIRING THIS COMPANY; RUN!!!!! Omg; they even don't even pay for paint but take from your supply without even asking!!! Worst experience EVER!!!! We are the victims of a claim and then on top of it; now we are victims from a contracting company! Disgusted, upset, frustrated and appalled this happened to us. Please make sure this never happens to you!!! And now I have to make a compliant to the BBB . This claim and ordeal has caused us so much stress in our family and a lot of sleepless nights!!!

Mold was discovered in my attic from water ceiling stains showing through. My brookfield home build in 2011 did not have the proper roof venting on it when I had it inspected by a roofing company. From previous experience I decided to look after it my self instead of getting the run around from brookfield. I got a couple quotes but Matrix would do remediation and vents for less then the others who would only do the mold remediation. Guy Price was on the scene immediately after I called him to asses the situation. His men were courteous and very detailed with there work. The work was started promptly and completed in a timely manner. I would highly recommend Matrix. Any one is welcome to my home to view what Matrix had done. contact me at bradleymnholt@hotmail.com.