Metro Snow & Ice Management

Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken

Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken

Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken

Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken

Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken

Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken

To the reader:
While we take every negative review here on HomeStars very seriously, I think it imperative that these complaints be put in a proper perspective here.
With over 6000 customers Metro is without a doubt the largest and most established residential snow clearing service in Ottawa.
If we’ve had say 50 bad review this winter there are still 5,950 happy well served, satisfied customers very pleased with our service delivery this winter. Sadly, ‘happy clients’ see no need to provide a positive review.
Basically 1% create 99% of the negative, sometimes hostile reviews.
I am in no way diminishing or minimizing these complaints and we address them and try to learn from each and every one of them.
We’ve experienced massive back to back continuous storms,broken several snowfall records yet have continually ‘been there’ every storm with effective service each time.
Yes, ‘some clients’ will inevitably get missed the odd storm for whatever reason And every company has misses, breakdowns, tardiness on a few routes during the odd storm.
By virtue of the fact we are the largest company it stands to reason we would have relatively more complaints from such a large clientele.
Compared to other companies however our complaint ratio is lower then most.
We are a highly organized, highly responsible and caring organization with great dedicated staff.
Each year we sign up hundreds of ‘new, inexperienced’ customers who just don’t know how a ‘private service’ operates. Unrealistic expectations and timelines create unhappy clients.
When assessing our efforts, please remember the 99% of our clients that have never complained or written negative reviews over the 25 years we;ce been serving them.
Thanks for reading this general reply but I thought it proper to provide the ‘other side of the coin’ here.
Ken Dale
President
Metro Snow and Ice

To the reader:
While we take every negative review here on HomeStars very seriously, I think it imperative that these complaints be put in a proper perspective here.
With over 6000 customers Metro is without a doubt the largest and most established residential snow clearing service in Ottawa.
If we’ve had say 50 bad review this winter there are still 5,950 happy well served, satisfied customers very pleased with our service delivery this winter. Sadly, ‘happy clients’ see no need to provide a positive review.
Basically 1% create 99% of the negative, sometimes hostile reviews.
I am in no way diminishing or minimizing these complaints and we address them and try to learn from each and every one of them.
We’ve experienced massive back to back continuous storms,broken several snowfall records yet have continually ‘been there’ every storm with effective service each time.
Yes, ‘some clients’ will inevitably get missed the odd storm for whatever reason And every company has misses, breakdowns, tardiness on a few routes during the odd storm.
By virtue of the fact we are the largest company it stands to reason we would have relatively more complaints from such a large clientele.
Compared to other companies however our complaint ratio is lower then most.
We are a highly organized, highly responsible and caring organization with great dedicated staff.
Each year we sign up hundreds of ‘new, inexperienced’ customers who just don’t know how a ‘private service’ operates. Unrealistic expectations and timelines create unhappy clients.
When assessing our efforts, please remember the 99% of our clients that have never complained or written negative reviews over the 25 years we;ce been serving them.
Thanks for reading this general reply but I thought it proper to provide the ‘other side of the coin’ here.
Ken Dale
President
Metro Snow and Ice

This was addressed for you Bob
Ken