Metro Snow & Ice Management

This is a terrible snow removal company.
The owner thinks his only obligation is to send out emails.
You're supposed to be clearing snow for your customers.
The owner claims the snow we received Jan. 20/19 is a large storm. The snow has very little moisture content. At -20C he says his machines will not start. It's winter in Canada! Just one pile of snow after another. A real storm, for which we are overdue, will completely paralyze this company and the little service that exists. Never again!
Do Not hire!

I hired Metro last year 2017-18 for snow removal and immediately had a problem when they skipped my driveway after a heavy snowfall. Ok. The rest of the winter was mostly ok until March 2018 when it happened again. After a testy email exchange, somebody came and did the job finally. This year, I made the mistake of hiring them again. When I look around at my neighbours, their driveways are done and mine is not. They don’t use Metro. Today, nobody care and I got contradictory information from them about what they were doing. When I questioned why nobody had done my driveway, they stopped responding to my emails. My phone call was not returned. I shoveled the driveway myself In the end. I won’t sign with them again. Good rule of thumb is look around at who your neighbours are using. In my neighbourhood, it is not Metro.

Metro Snow provides a top notch service. The owner Ken Keeps clients updated with ongoing email communication. He and his team are proactive, professional and their service is efficient and thorough.

We have been with Metro now for several years and are very satisfied customers. They are not cheap, but they value their customers and their business approach is very good. Prior to the snow season they write emails to explain their approach, introduce your driver, and suggest how to register any complaints/compliments (using Snow Issue link and email, not phones). Any time I have contacted them, they have replied promptly and any issue I raise is dealt with and not repeated. Best of all, they do a good job on our driveway, and we also have shovelers. I think we're probably near the end of the route, and that's okay. We're really pleased with their follow-up clean-ups or "tidy-ups". The newsletter, Between Flakes, is innovative, informative and often quite funny.

I just signed a contract this year for the first time as I am tired of shovelling
Today completed the second snow event with absolutely no service in spite of repeated calls and emails to Metro
I even went in person to their office after no service the first time and met the owner who assured me I would be taken care of
I have only received broken promises
We signed up in October and received our metro posts so we weren’t missed
Recently an Ottawa roofer was jailed for taking money and not providing the service
Perhaps a call to the RCMP is in order
I’m a small business owner and I think integrity is important

Mark

Bummer. I was really happy with their services in past years. They weren't very good last year and this year they promised to be better yet treated me like my money was worth nothing. I had to cancel my contract after the last snowfall. Major lack of communication with me and wasnt impressed with almost 2 inches of snow in my lane way then being told they were doing courtesy passes as if the accumulation over 2 days was them doing me a favour. Ya thanks. There are other things that have gone wrong with the service hut I find every plow company forgets from time to time - and that's ok. It's how to fix the mistake. I dont think this company really cares if your satisfied or not to be honest. Maybe other people have better experiences. I hope they go back to their service model before. Way more effective.

We used Metro last year and they always came the latest compared to other companies. I had to do my driveway many times because they never show up on time. I see a lot less Metro signs in our community guess everyone feels the same. I am very happy today i didn't hire them this year. 48 hrs after the first snow storm, one of my neighbors (only
neighbor uses metro on my street) driveway is still covered with snow and metro haven't even come once. Neighbors on other side with different companies had their driveway done 3 times already.

My husband purchased a single driveway ($335+tax) snow removal contract from METRO for 2018-19.
A snowfall of 12cm overnight from November 15 to 16. No METRO plow appeared on November 15. I shovelled the entire driveway myself.
The city plow did Bonnie Crescent at 3:00PM on November 16. Still no METRO plow for the throwback.
Another snowfall of 6cm overnight from November 16 to 17. No METRO plow appeared on November 17. I shovelled the entire driveway myself, again.
No number of phone calls or emails get any results.
METRO’s “First There Guarantee” is a farce. They are the LAST to be anywhere, if they show up at all. Have yet to see their plow.
METRO should be charged with fraud for taking money and not providing the paid-for service.

The service seems to be ok during the snow removal time. However, if something goes wrong on your driveway, you are on your own. The calls, follow up calls, emails and even talking to the General Manager ( that’s what the person whom I talked over phone and in person told me) can not solve your problems, beacuase they do not care. So much of scrapping on the interlocks after their work was finished for the season. After repeated follow ups and finally in person, the GM guy told me that they are not responsible for any damages to the interlock and it is in the contract, which he was not even aware , until I showed up on their door. So I do not recommend this company and beware of what you are signing into.

I have never had an issue with metro snow and ice. I have used this company for the last 5 years and they always show up on time. I would recommend this company to everyone