Metro Snow & Ice Management

Snow Removal
Ottawa ON K2G 0B3
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Snow Removal
Metro Snow & Ice Management
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35%

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Reviews by rating (past 12 months)

Reviews for Metro Snow & Ice Management

Average customer rating:
5.2 10 (438 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Snow removal service

Received an email by the owner asking to write a review. Here it goes....
I would have to say metro was the WORST organization I have dealt with. I went with them for snow removal service and was completely dissatisfied both years. Will never go back with them. I explained to them that I have health issues and cannot be stuck with a pile of snow in my driveway. Our street was missed more than once. They were always the last company to clear the driveways on our street by hrs. Sometimes well over 12 hrs. I would have to send multiple emails with very few replies and if I did get replies. The answer was the drivers are really busy and need breaks also the owner would send condescending or belittling responses. I beleive they took on to many contracts and worked the drivers too hard. They removed the driveway markers many days before the end of the contract. I can go on and on how frustrating this company is to deal with. Once they have your money they don't give a crap about you. Never answer their phones during snow days. Good luck if you plan on going with them. All I can say is for the two years was with them (last and the year before) it was a HORRIBLE HORRIBLE experience.

Approximate cost of services:
$400.00
1 of 2 people found this review helpful.
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Company Response

I asked ALL customers to write reviews good or bad. This is how we improve and measure ourselves. Sorry you weren't pleased.
Ps: if no snow is predicted is it not unreasonable to get the stakes out early? For your benefit really as you can start on your yard work. Seems petty and irrelevant to me when the stakes are pulled? Oh well
Ken

Sarah in Nepean
Sarah in Nepean
1 review Ottawa, ON
10/10

snow removal for driveway

Very satisfied with the snow removal service provided by Metro snow and Ice for year 2017-18. They gave you timely notice of snow service and always came on time. Very good service!

Approximate cost of services:
$350.00
0 of 1 people found this review helpful.
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Company Response

Sarah it is so pleasing to hear you are happy with our efforts last winter.
Thanks for taking the time to express it.
Ken

Private User
Private User
Private User reviews Ottawa, ON
10/10

Glad I don't have to shovel snow!

I have had Metro Snow & Ice clear my snow for approximately 8 years and I have been satisfied with their work. I also appreciate their e-mails that inform me of what time they will come to clear all the snow.

Approximate cost of services:
$401.51
0 of 1 people found this review helpful.
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Company Response

Eight years! Many thanks for the review and your loyalty
Nice to hear.
Ken

ihatemetro in Nepean
ihatemetro in Nepean
1 review Ottawa, ON
0/10

Snow Clearing

They provide the worst snow clearing service coupled with the worst customer service I have ever experienced. Honestly I could not wait for last season to end so I could get ride of them.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Hates a pretty strong word. Just saying. Sorry you weren't pleased
Ken

Private User
Private User
Private User reviews Ottawa, ON
10/10

Snow

Love this company. Second year signing up!! Love the constant updates and of course the winter jokes. Keep up the great job! Would highly recommend! Looking forward to 2019 Winter!

Approximate cost of services:
$300.00
0 of 1 people found this review helpful.
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Company Response

Very kind words and really appreciated by all of us at Metro.
Ken

Linda Delorme from Nepean
Linda Delorme from Nepean
3 reviews Ottawa, ON
10/10

Reliable and Efficient

I have been with this company for a number of years now and I am a very satisfied customer. My driveway is clear when I need it, the company is easy to reach if there are any problems to resolve and the president of the company, Ken Dale, keeps us well informed with well researched and amusing emails. I would definitely recommend Metro Snow and Ice Management for snow removal.

Approximate cost of services:
$395.50
0 of 1 people found this review helpful.
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Company Response

Very nice of you to take the time for this Linda.
It's really appreciated.
Ken

Ron in Nepean
Ron in Nepean
1 review Ottawa, ON
10/10

Snow removal

I have renewed my snow removal contract several times because of the good service. My driveway was cleared early each snowfall and the city plows snow bank removed promptly after the city plow blocked my driveway, and not just once but every time.

Approximate cost of services:
$300.00
0 of 1 people found this review helpful.
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Company Response

Thanks Ron for using us year after year.
Appreciate this.
Ken

Jason in Ottawa
Jason in Ottawa
1 review Ottawa, ON
10/10

Professional Snow Removal

On time, professional and friendly company. Regular email updates including weather predictions and jokes let you know they are on top of it. I especially like the automated emails that let you know they are on their way so you can let your 5 year old watch the action :)

Approximate cost of services:
$435.00
0 of 1 people found this review helpful.
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Company Response

Kids just love watching the men work Jason! My son always did too and became one of my top drivers!
Thanks for this.
Ken

Julie  in Nepean
Julie in Nepean
1 review Ottawa, ON
8/10

Snow removal

Snow is removed early before work 99% of the time! And they come back really fast after the city plows the street so you don’t have to deal wth the snowbank.

Approximate cost of services:
$380.00
0 of 1 people found this review helpful.
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Company Response

Great review Julie and thanks so much for it!
Ken

Laurel D in Nepean
Laurel D in Nepean
1 review Ottawa, ON
10/10

Excellent snow removal company

The 2016/2017 seasons was our first year using Metro Snow Removal and my husband and I were very impressed with the services. Our driveway was always plowed during the overnight hours during a storm or before returning home from work depending on when the snowfall hit. It was a nice luxury to not have to worry about shoveling before or after work hours leaving us more time to have fun in the snow with the kids. Thanks Metro!

Approximate cost of services:
$400.00
0 of 1 people found this review helpful.
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Company Response

So nice Laurel especially from a first time Metro user.Thanks for sharing.
Ken

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Metro Snow & Ice Management

WELCOME TO METRO SNOW & ICE MANAGEMENT! Ken Dale, owner of Metro Snow & Ice Management, has over 25 years of experience managing large snowstorms in Ottawa. Ken founded and is past Chairman of OSCA (Ottawa Snow Contractors Association), which is a self governing organization of credible, well established snow ...
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