Bath Depot

Yeah, I ordered a bunch of stuff online in May for my bathroom but haven't received delivery. I have called 5 times and have either been promised a delivery date or have been unable to get through to customer service, with the call being directed to a store after having been on hold for at least 45 minutes each time. I have been told all items are in stock. Today I tried to call 3 times sat on hold, was directed to a store, and still don't know when my order is coming. Fully paid for back in May, no delivery. Terrible customer service. Tried your email once a few weeks ago, nobody got back to me at all. I just want to know when everything is coming. Very frustrating dealing with you. Please don't tell me to call customer service. I've tried and I can't get through to anyone. Sent a message too so please respond to one of these. Again, please don't tell me to call customer service or email. I can't even get into my account to get an order number.

I made my order on December 4 and today is July 19 and still waiting for it . They keep saying its on shipment. No one pick up the phone .no answer the emails . I purchased at Richmond bill location.

I have ordered from Bath people and three occasions and unfortunately on all three occasions I have the exact same experience. Their orders are never processed in the 1 to 3 days that they state on their website. Which then means the orders are never received on the approximate shipping dates but they provide. On all three locations I had to call after two weeks of waiting to find out the status of my order and on all three occasions my order has not even been processed. Each time they seem to have an excuse but they do not communicate with their customers at all. The excuses are not legitimate and this is a very poor way to treat customers. I would suggest you save your self the aggravation and frustration and simply shop somewhere else. Even when they recognize a problem on their behalf they are not willing to do anything to help their customers.

Nice stuff on the site.

They said a vanity would be in by Feb 1. They then delayed it to Feb 28. Then Mar 20. Now it’s April 28.

Do not trust these guys, they just want your money, they don’t actually want to provide the product.

We bought a sink and faucet thinking that we are going to a quality store for one that would last. We went to pick up our order and it comes in a few boxes that you have to build all of it yourself. The quality is junk and the doors are so bad I am embarrassed to show our new vanity. It is absolute junk. Save yourself a lot of money and go somewhere else. This sink is one of the worst things I have ever purchased from a home store.

I made the purchase 108 sq st of AlinO-Gard Waterproof Membrane online on the 10/Feb because it said approximate availability 11/Feb
On the 18 when the order had still not been processed I emailed customer service.
They emailed back saying it should be in stock that day 18/Feb approximately and shipped the next week to the store for pickup.
The next week 22/Feb I emailed to follow up - no reply, again on the 23/Feb - no reply
On the 28/Feb I emailed to cancel my order and refund my CC, they replied that the product is back ordered for 11/Mar. I said please cancel the order which they did, now waiting for the refund on my credit card, lets see how long that takes.

Product was defective, returned to store and was told to wait 5-10 business days for refund. Called head office and they said they forgot to refund me and to wait 5 more business days. Company is unorganized, very pathetic.

The nastiest store I have ever seen! I ordered a vanity and its cabinet. The top part of vanity, sink, and the cabinet has arrived but not the vanity itself. They are forcing me to pick the arrived parts and are saying to deliver the vanity by 45 days but no guarantee at all. They said they won't accept the return of the sink and the cabinet even if they are not able to deliver the vanity. Crazy! Do you know what should I do with a sink and a cabinet without vanity that doesn't match any other available vanities? It is like you buy a car and they give you the engine! promising the body will arrive.

Placed order for tub and glass door on August 2, 2021. Well Covid and all, bath won't be available till September 9th., but no problem for the glass door. Being smart, I booked the installer for 10 days after quoted delivery date. Only nothing shows up. Call the store, they will get back to me. And they did. I received an email showing my order will now be available October 19th, 2021. Went to store, gave them ten days to come up with the door I already purchased and the tub that is suppose to be here now. If it shows up I will post again....any bets??? Pretty crazy game they're playing.

We ordered the 38" Black foldable bath door with 3 panels last August 2020 and have yet to receive the product even though we paid for it already.

I call every month for an update and the associates keep saying it’ll be in next month, however that was a year ago.

They still sell this product on their website which makes no sense since according to the sales people at the store 250 people are waiting for these shower doors. Take it off your website!!!! An over a year wait time for this is unacceptable.

The sales associates are always friendly but are not helpful at all. Head office was also useless. Extremely disappointed and would not recommend buying through Bath Depot.