Bath Depot

My November 7th shower order ready date has been delayed 3 times and is now scheduled for early Feb. That's 3 months! These delays can't be good for Bath Depot's business. I've had to postpone my installation guys again and I'm worried that when the shower does show up, they will not be available.

Needed a specific size and found it at bath works..They loadefd into our vehicle...got home and opend box to fjnd a totally broken product..called and was told to bring it back and they would replace in 10 days. Picked up the second one and got it home only to find a manufacturers defect in the porcelain. We kept it anyway because we are seniors and it was too difficult to keep going back 35 kms and lifting these items. Don't recommend this made in china product

Vanity was defective sink missing rubber gasket leaking sink. 2 faucets 1 defective. Bath Depot customer service was awful. Basically told us to get lost. Manager and head office would do nothing at all to fix the problem. They said they would not send anyone to check it out. Covid was not there excuse.

I ordered some bath supplies but most of them were not available, but I ordered the stuff which was available first and wanted to wait for the rest. The problem is that their product is available different dates and you have to pay shipping fee each time you want the item to be delivered or you have to wait until the last date like 3 months or so to have them all together and waive the shipping fee. so 3 different item, 3 different date and over 200$ shipping fee..at the same time, when you call, they don't care about customer at all. worst customer representative ever! Just cancelled all my orders

Nadoli 48” Brushes nickel shower with 36^ side panel SKU F-5825BN

Finally, the local Bath Depot store contacted me and has rectified the quality issue. I believe that on-line portals portray less customer service than the management of the actual retail stores. I try to continue to support brick and mortar stores in Ottawa.

What kind of surpise would you not expect during your middle of bathroom renovation? Surprise, surprise, I was givern a wrong color vanity from Bath depot! The paid, scheduled plumber is waiting to install your vanity. disapointed, disapointed. there is no appoligize received from Bath depot store, finally, they let me pick up a vanity from another Bath depot store.
Surprise, surprise again, I was givern a broken top vanity after I arrived home. I contacted with Bath depot customer service for the issue, I did not hear positive response from them yet, it has been alomost one week now, I have not heard back from their customer service, would their customer servcie will positively resolve this issue? what will be my future vanity? surprise, surprise....

Delivery service extremely poor with no tracking information. Called at least 6 times. Supervisor not cooperating and I asked for refund for poor delivery service. She and two other customer service told they will call me and but never called. It has been a month now. I purchased goods worth 2800$. VERY POOR SERVICE. WILL NEVER GO BACK WITH THEM.
Dhiren Parikh
613 864 8271

I had to pay Bath Depot a 30% restocking fee on an order where they recommended the incorrect product. This amounted to approximately $120 for a cardboard box and the cost of shipping.

Bought a vanity, linen tower and mirror from them. Mirror arrived broken because it had not been put together properly in the first place. After contacting them, they rather rudely informed me that they would replace it but I had to pay shipping costs of 60 dollars. When I informed them that the mirror was broken because they put it together wrong the stopped responding. Vanity and linen tower are okay but took some modifications to get it together as some holes were not lining up and legs are bent. Don't be tempted by what sound like great prices....its not worth the hassle.

Went to the Bath depot looking for a vanity, good quality and style. After bringing the product home realized the vanity would have been too small for the space I wanted it in. Upon returning it to the store the store representative tells me you cannot get your money back but just a credit with the store. Trapped and not feeling so intrigued with their style of service I am forced to buy something from their store to rid of my credit. Not pleased