A 1 Flooring Canada

Flooring makes a crunching sound. both installer and product reps viewed and blames the other for this issue. The install was completed 5 months ago, told by sales rep it will settle down over time. NOPE. When they viewed the install they claimed they did a great job. Turns out they did not. Manufacturer rep also viewed and I tend to believe him that the install was done improperly. As we were present for the install we witnessed everything they did and did not do. Product was brought in and installed with no time to acclimate There was no leveling of the floor prior to laying the LVP.

Wall to wall carpet & click flooring job looks great. The installation was done to perfection & installers were very neat & did an extremely professional job-best installation we have ever had. I highly recommend A1 Flooring for their price, & top professional workmanship.
Thankyou A1. Frank M.

We went in looking for some flooring to replace what we have in our basement. When we went in we were greeted by everyone that works there. The woman Bonnie that we worked with was great. She showed us everything we wanted to see and made sure we understood all pricing. We ended up buying some laminate that was discontinued but the great part was they had what we needed in stock. So we bought what we needed and left. Easy transaction!

As putting down the deposit to purchase my floor, the service rep informed me that I will have to pay for shipping to purchase the tiles! Is this for real?
I asked, shipping? Are they being shipped directly to my house? They said no to the store and I would pick up at the store.
Never heard of that in my life that On top of purchase price I had to pay shipping to get the floor to their store.

Majority of staff is rude. I didn't even want to pay my deposit because the girl was miserable and didn't want to answer my questions. Make it impossible to return/get store credit or do anything if you decide to change your mind on 1 room. I should've stuck with my intuition and left and not paid deposit because now I have carpet I don't need and am paying an arm and leg for.

A1 Flooring? I think not. More like “Nightmare on Elm Street” Flooring. This instalment [?] has been going on since the 1st of October and we are now into the second half of November [“Friday the 13th” Flooring anyone]. We are very tired of living with all most of the living room/dining room furniture crammed into the bedrooms so as to not inconvenience to installers, even though we were charged extra for furniture moving.
This particular job was for a large “L” shaped living/dining area and a long hallway leading to the bathroom, approximately 400 square feet, The laminate boards were 5+ inches wide. The contract was signed September 11
October 1, Installer #1 showed up and was left to do his work. He chose to start at the end of the hall at the bathroom and work towards the living area. Boards were placed across the hall which left many crude ‘end of board” cuts along the closet doors. These were not siliconed, and the closets were not done.
Continuing along the hall, Installer #1 ignored the height difference between the original hall flooring [linoleum] and living area [parquet]. This left a laminate board rocking back and forth like a teeter-totter. It also meant the first board along the long arm of the living area wall was a partial board, about half the width of a normal board. Work continued across the room and ended with another part board [half board] on the other wall. Since part of the appeal of this laminate was the wide boards, I felt that 23 full boards and 2 half boards [24 full boards?] was unacceptable.
Remember the first partial board in the living area? For some strange reason it measured 2 7/8 inches at one end of the room and 1 5/8 inches at the other end [?].
Installer #1 was unable to complete the job because there was not enough laminate [estimator error?]. It would be ordered and supplied at no additional cost
Early the next week brought an email from Install Manager, to say the flooring had arrived and they could come and complete the job. Complaints to him plus Original Estimator earned us a visit from Sales and Service Consultant. He told us that he would not worry about the partial boards situation, it could have been worse. It might have ended up with a tiny sliver of a board and we should be content with the half board. We spent upwards of half an hour exploring solutions to the “teeter-totter board” situation. I firmly believed the “teeter-totter board” board situation AND the “partial boards” situation would be dealt with by the next Installer.
“Installer #2” arrived and said he had discussed our situation with Sales and Service Consultant. He couldn’t proceed as he needed more underlay [oops], but quickly returned with it and we left him to proceed.
We returned to find the solution to the “teeter-totter board” was to cut it in half - no more rocking. A custom transition would be made and installed later. The original “partial board” was ignored. And a partial board [of Sales and Service Consultant’s worst possible scenario] was left along the final wall. This board measured 1 1/8” at one end and 2 1/8” at the other, to compensate for the uneven first partial board. Closets were not completed, board ends in the hall siliconed or baseboard installed.
Our complaints finally reached the ears of the Director of Sales and Marketing. Her email said they were dedicated to making us a satisfied customer and she would be sending out the Estimator Consultant to review the work. BUT first, we would need to pay the balance owing before they could proceed.
Estimator Consultant patiently listened to my complaints reviewed the work done and spent some time actually measuring the room. He left saying he would write up his report and we would know soon what was to happen.
The last week of October earned us a phone call from “Sales and Service Consultant”, who said they would be coming this week to complete the job. This was followed by an October 27 email saying “we will be there for sure next Monday” pending no shipping issues.
Today is Monday November 16 and we have had no communication of any sort and no-one has shown up to do any work despite Work Order CG501880 dated October 26.

Horrible, horrible, horrible. Incorrect information conveyed about how plugs and switches in kitchen should be installed by sales rep and first installer so that backsplash could be installed. First installer refused to install backsplash. Called electrician back and re-paid to modify how plugs and switches were installed, but still no good. Second installer refused to put up backsplash. Called company and complained. No call back after 24 hours. I called back and the manager said he would come out, but all he did was to say that we need to call electrician in for a third time. This installation was originally scheduled for June 19th, 2015, well today is August 5th and the backsplash is still not installed. Told manager to take supplies and not to install backsplash. Horrible customer service, horrible communication regarding plug installation and very testy and difficult installers. MY RECOMENDATION = STAY CLEAR.

This Company is garbage! They did a very poor job on our floors, and all of the tiles are now popping up!! Would not recommend them to anybody!!! They charge you for stuff they didnt do!

Looking to renovate an older kitchen so as to encourage my wife to cook more! So we are looking to spend quite a bit to totally renovate this area. We are looking at marble counter tops, all new appliances and more.

I was happy with the Customer service that I received at A1 Flooring and the prices that we were quoted. We were redoing our entire house, Living Room, Kitchen, Bedrooms, etc and wanted the same flooring throughout and hey made it easy and affordable!