Eddie and his crew were fantastic. Punctual, careful not to track dirt through the house and friendly. They did a super job, cleaned up well after they were done and we are now enjoying more water pressure and more hot water as promised! There was a delay in the work being done but only because of a serious but thankfully well caught and treated health crisis- and the only reason I mention this is because the way Eddie handled this tells much about his professionalism, responsiveness and work ethic! He was in touch immediately (sending us a text with a selfie from the ambulance!!) to apologize and let us know what was happening. He kept in touch over the weekend and two days later he and his crew were in our doorstep heaving pipes and equipment into our basement to take care of the job which was completed with very little disruption the same day. I also want to say when the supplier of the tankless water heater admitted that they did not in fact have the size that we had ordered, rather than make us wait Eddie and Pavlo (spelling?) provided us with a more powerful model for the same price! All around a great experience and we are happy to highly recommend MT plumbing and drains!!
- Approximate cost of services:
- $4,500.00
- Company Response
Hello Anna,
Thank you so very much for your kind review. We're very happy we were able to make you happy with the new water heater install, considering the circumstances that caused the delay in the installation.
We hope you're going to continue enjoying your endless hot water for a long period of time.
We're always here if you need us.
Team MT