- Approximate cost of services:
- $700.00
- Company Response
Thank you for the review, Sue!
Thank you for the review, Sue!
Thanks Stephanie, we're glad you were happy with the work we completed.
LOTS of different plumbing work
Thank you very much for your feedback, Jeff! We're glad your wife liked our boot covers - we do our best to respect our customers' homes. We look forward to working with you again in the future.
Thank you for your review, we are always happy to help!
Connect laundry tub (our supplies), bathroom faucet replacement
Plumbing Solutions was retained to complete various plumbing work for this customer, however once on site, the customer increased the scope of work. We walked the customer through the work required to fix each issue prior to starting work.
- The copper water lines in the basement were not supported on the vertical drop, as they were soldered directly into the old faucet, which was fed from the top. We had to add supports by drilling into the concrete to support these pipes properly, and then as the new faucet was fed from the bottom, and had no isolation valves, we had to install valves underneath and use braided supplies to feed the faucet. This was all shown to the homeowner, and work was approved to go forward.
- The bathroom sink pictured is original to the home and in poor condition. We changed the faucet for the customer, however any cracks that occurred later were likely due to its age, since a faucet install does not crack a sink basin.
- Plumbing Solutions went to the local Home Depot to pick up a new sink faucet, however the time to drive to Home Depot to make the purchase was not anywhere near 2 hours. This is an exaggeration.
- The faucet purchase cost was passed onto the customer with no markup.
- The customer provided partial payment for the work completed, but refused to pay the balance. After nearly 4 months of emails, the outstanding balance was sent to a collection agency. The outstanding balance was never paid. In retaliation for sending the outstanding balance to a collection agency, the customer posted an unfair and inaccurate review of our work.
- Other contractors beware of this customer!
Outdoor plumbing - hose bib replacements
Thank you Lesley, we are so glad that were happy with our services. We look forward to working with you again in the future.
Thank you very much. We always respect our customers' homes and ensure we clean up thoroughly once the work is complete.
Thank you Kimberly - glad we could help!
Thank you for your honest review. We are thrilled that you were so happy with our services. We take pride in our work and will always address any issues if they arise.