Hargrave Heating And Air Conditioning

I decided to go with Hargrave because of so many positive reviews here, but now I feel trapped and helpless.

I just got the water tank and furnace installed today and my nightmare begins ...

They have to move my water tank so to satisfy the regulation. As a result, my washer and dryer were moved. Of course, I didn't check if they were working normally before they left. When I tried to use the washer later, it couldn't be turned on! Then I found that water was dripping from the water hose. Next thing I found out was that the furnace and humidifier stopped working - even though it seemed to work when they left.

I called them immediately but their office was closed - it was 16:43. I left them a message then. Then I remembered they have an emergency number that says "24/7 service". So I called that number at 16:47, all I got was a voice message telling me to leave my number and they will give me a call in 1 hour. Later I found more problems, so I have left several messages for them. It is now 21:03 and I still haven't heard from them. How can I trust that they are going to provide 24/7 emergency service if they can't even keep their promise to call people back within 1 hour??? In fact, I don't think they are going to call.

There are also some side issues. During the installation, their people broke the bottle of my newly bought special laundry detergent for down garments but they never told me until I started to clean up the basement after they left. Also, when they talked to me about financing plan, they never told me that I have to pay an administrative fee. Today, they brought in the contract and made me sign next to the administrative fee so they could say they have already told me so and I couldn't raise complaint afterwards. This is how they conduct their business and it makes me very uncomfortable.

I am going to have a cold night and wet basement today.

Don't understand why they get so many positive reviews here. Anyway, my advice for you is: Try to avoid this company.

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Post-review Note:

Finally I got in touch with them and they have sent someone over to my house to fix the issues. Kevin is very professional and helpful, and he really changes my view on this company. I was told that there were some problems with their emergency line and it should now be corrected. As a result, I have changed my rating on this company and hopefully they will keep up their promise.

I am looking forward to working with them in the following years to keep my house comfortable.