Move Me Again

Moving & Storage
Toronto ON M1R 3Z2
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Reviews for Move Me Again

Average customer rating:
7.9 10 (72 reviews)

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Private User
Private User
Private User reviews Toronto, ON
5/10

Move Brampton to Tecumseh

I will just give my experience .
I was given a quote which clearly shows 5000 pounds 3 bedrooms and a baby grand piano and a destination charge . When I was on the phone with MMA I made it clear that the quote should include the piano so that they were matched fairly against other movers . I accepted their quote and gave deposit . Later on they sent a letter of acceptance that shows extra charges like weight and other things . On this letter was also a general piano statement that I didn't even think about because of my conversations and the quote that already included the piano as an item on the top right corner of the quote .
Moving day was coming and they called and asked if they could move it up one day for their convenience and I said that they could . We adjusted our plans .
On Friday they showed up several hours late and started to load the truck . The movers were well mannered and hard working .

The next day when they showed up they would not unload until I paid the bill which looked ok on the weight charge but a $300 dollar charge was added for the piano . I obviously had no choice but to pay at the time.
long story short I was told to send a claim form and within ten day I would be given their decision .
On the form I asked for the reimbursement for the piano and for a large outdoor planter that was smashed . A month later I called them as they had not responded .
The answers were that they would use the letter of acceptance clause about piano charges to their benefit and that the 50 lbs planter was not heavy enough to be worth the 60cents a pound insurance so the destroyed planter was not compensated for .
So this is my experience . Take my experience as you will .

Approximate cost of services:
$3,000.00
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Company Response

In our first telephone conversation, it was told to us by you that you had a baby grand piano. After our phone conversation, we sent you an email indicating that there was an additional charge for the piano with the rest of the moving plan details. The additional charge for the piano was again mentioned when we called you before the initial move to confirm everything once again, and you told us that you viewed this additional charge in the email as well and that you were aware of this charge. As it was mentioned in your review, our team was hardworking during your move. Even though you knew about the additional charge for the piano as it was mentioned during phone conversations as well as in the emails, it surprised us that you claim the additional charge for the piano was new information for you.
In reference to your vase, it is unfortunate it was damaged - we do offer in-home packing with full insurance coverage - was denied by you - We cannot guarantee any items that's not packed by our movers. From your review, we understand that everything else went smooth and well with your move as you had mostly solid furniture and little number of boxes. Once again, thank you very much for choosing Move me Again Transportation. We wish you well in your new home and a happy new year.

Mark in Toronto
Mark in Toronto
1 review Toronto, ON
10/10

Toronto to Huntsville

Before I book with them, I did some research and Move Me Again has all positive reviews, which is somehow fishy to me as I'm very suspicious. But the communication with Tara went smooth so I chose them. And they proved that they really deserve 10 star ranking. They arrived on time on the moving day, wrapped and packed all stuff carefully and efficiently. Before they left, they also helped me dump all the big garbage. The loading process was only an hour, including all wrapping. And they arrived destination an hour earlier then they estimated. Then they helped upload everything. They made my cross province moving so smooth and efficient, and most importantly, within the budget. I really recommend them to anyone who needs moving,

Approximate cost of services:
$3,500.00
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Company Response

Hi Mark,
Thank you so much for the kind words! We work hard to maintain our reputation as Canada's Best Movers by having regular staff training, which includes refining our skills when it comes to moving heavy and odd-sized objects like the ones you had! As the go-to Toronto movers for the Game of Throne's very own Iron Throne, we're pretty proud to say that we've become fluent in specialty moves. We wish you the best in your new home and look forward to helping you with future moves! Regards from Mike and the entire Move Me Again Transportation Team

Desestres in Toronto
Desestres in Toronto
1 review Toronto, ON
10/10

Awesome service

We moved from Montreal to Toronto , one friend recommended this company and the moving was perfect, the staff was really helpful, really good people and really professional.I highly recommend the company.

Approximate cost of services:
$860.00
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Company Response

Thank you for this review, we at Move Me Again Transportation really appreciate you taking the time out of your day to write this for us.

We are always happy to hear that we have taken some of the stress out of your big move. We know that this can be a difficult day and taking care of the little things so that you don’t have to is what makes this job so great for us.
We hope to hear from you again for your next move.

Sana in Toronto
Sana in Toronto
1 review Toronto, ON
10/10

Transportation of personal items from Kingston to Toronto

I was very pleased with the service provided by Move Me Again Transportation. The staff (Ata, Naci, and Tara) were friendly, cooperative, and flexible. They were very fast and efficient in their work. I highly recommend this company!

Approximate cost of services:
$500.00
0 of 1 people found this review helpful.
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Company Response

Dear Sana,

Thank you for giving us a perfect rating and recommending us to fellow online visitors.

We believe in under-promising and over-delivering to say the least. :)

Has proven to be successful.

Take Care from all of us @ Move Me Again Transportation!!

Private User
Private User
Private User reviews St. Catharines, ON
10/10

Excellent Service

My husband, my son and I moved from Ottawa to St. Catharines mid-August 2017. From the time we arranged for the move with the office until the time the truck was unloaded, we had good service and were able to ask any questions or voice any concerns with satisfaction. The drivers arrived on time and loaded in a timely manner. They were polite and careful with our belongings. We would definitely use their services again.

Approximate cost of services:
$2,500.00
0 of 1 people found this review helpful.
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Company Response

We are all blushing from ear-to-ear from your compliments.

Thank you!!

Wishing your husband, son and of course - YOURSELF many years of happiness in your new home.

We look forward to assisting you again on your next move,
Move Me Again Transportation

Barb in Toronto
Barb in Toronto
1 review Toronto, ON
10/10

Moving

My first impression of Move Me Again was professional, customer service oriented and helpful. From the quote process all the way through to the "move in" day was nothing short of amazing given the fact that moving can be stressful. I arranged a move for my 78 year old Mother as she was moving from Newmarket ON to St. Thomas ON and dealt with Tara. I was over the moon impressed with her customer service, knowledge and patience with me as this was actually my first time I've arranged for movers. There were only a couple of little surprises. One being that although the pick up date was adhered to, the drop off date was changed to a day later and this was done just a couple of days before my Mom's move. Everything worked out just great because I was able to make it work. The only other little surprise was that I wasn't aware that the movers would offer a "flat rate/weight" to avoid stopping at the weight station. This too worked out in the end but because I wasn't at the "pick up" location, it caused a little stress and confusion for my Sister and Mom. All in all, this was one of the best move experiences one could hope for. I would recommend Move Me Again to anyone and everyone.

Approximate cost of services:
$1,600.00
0 of 1 people found this review helpful.
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Company Response

Hello Barb,

Thank you for the thoughtful review!

Working with you and your family was a privilege. (smiles)

Double pleased to know everything turned out to your benefit.

We will share with each team player of your online praises!

On your next move, we are only a phone call away.

Always available for you,
Move Me Again Transportation

gulum in Toronto
gulum in Toronto
1 review Toronto, ON
10/10

professionals

Despite the negative reviews on this moving company, I had a contrast experience with Move Me Again Transportation, which was a positive and pleasant experience. The movers truly professional and quick at work.
Their pricing was very good and certainly best in the market. They were careful, efficient, and patient during packing, loading and unloading process. All of our belonging were secure and safe; I'd recommend this company for anyone looking for move

Approximate cost of services:
$2,050.00
0 of 1 people found this review helpful.
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Company Response

Hi, Move Me Again Transportation would like to thank you for leaving us this fantastic review. Each one left helps us reach other prospective clients so it means a lot. You mentioned we were fast, courteous and friendly. We are always happy to meet new clients and we always work hard to be as efficient as possible. Thanks again for the review and please keep us in mind for the next time you move.

atvgirl50 in Toronto
atvgirl50 in Toronto
1 review Toronto, ON
10/10

Keswick to Sudbury

Excellent Service, Loved dealing with Tara and the movers. extremely professional and kind. I would defiantly use them again. Pricing was really great. Tara kept me informed daily. Great team Thank you to your team.

Approximate cost of services:
$1,183.57
0 of 1 people found this review helpful.
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Company Response

Hi! Thanks so much for taking the time out of your day to leave this great review for us at Move Me Again Transportation. Reviews are essential to people finding, and choosing us for their moves so this means a lot. Our movers are always efficient. They have the knowledge and experience needed to pull of any move, no matter how complicated, in a timely and responsible manner.

Thanks again for the review and the next time you move, give us a call, we can help!

Masa
Masa
2 reviews Toronto, ON
1/10

Awful, they damage your furniture and good luck with insurance policy , Avoid this company!

To be fair the sale representative was helpful in responding to emails and setting the dates. But the service was awful. They charged me way more than what they had offered me in their quote. There were so many hidden feeds eventhough i had asked specifically about this a few times and they had assured me that there will be no hidden charges. You will first find out about these charges on the day of moving and if you do not agree with the new cost, good lucking finding a new mover on very last day. I give you an example: one of the hidden fees is the storage fee which is around 150$. Now, if your furniture cannot be delivered on the same day bcs they dont do the same day delivery, and they need the truck so they have to unload the stuff somewhere, then the storage fee is not an optional fee! so this should appear in their quote! but, you will see this on moving day. There are so many items just like this which they do not tel you when you ask for a quote!
They did not wrap my furniture properly, I had to insist on every single item. Guess what was their response? we will not have enough blanket for next move!!! seriously?!! After long discussions, they asked us to trust them and guess what! lots of items were delivered damaged.
In our communications before the moving day, they had mentioned that we can be there when they do the scaling. However, later on the day of moving, the movers said this is not possible. I am sure I been overcharged.
On the day of delivery, they call you and tell you how much your stuff weight. If you do not believe the number is correct, they offer to rescale at the cost of 500$ deposit. If it is less than what they reported, they pay you back if not you lost 500$+labor fee and god know what other hidden fees are gonna show up on yopur bill. So you do the math! you will end up not taking the risk! and 500$ means they can overestimate your furniture by 1700lb!!! and just think how many customers end up accepting this charge bcs either they doubt if they lose more, or simply they dont have the option to reserve the elevator again or need they furniture asap, just like me!

Overall, I believe this company service is awful! yes, the sale representative is nice but she has no power on anything except for sending emails! you see new fees on moving date? no one can answer you!. There is a followup on damages items, she has absolutely no power or responsibility on that. I have so many moving experiences, yet this was the worst one! Just do yourself a favor and stay away from this company. Whatever they are making they owe it to their sale representative which can well sell their awful service.

Approximate cost of services:
$1,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

dear Masha, you claimed that the moving service we provided was awful and that we overcharhed you. we offered you to rescale your items and we also offerd to have your move for free if the scale would show even 1 pound less. however you rejected our offer to rescale. you claimed that you moved many times in the last years. this means you are very well aware that about 30 boxes, a dining room set, sofa set, dressers and a lot more items can not possibly fall under 500lbs. the estimate given to you from our sales agent was between 1000lbs to 2000lbs. your items came to 1600lbs. in this case how is it possible that we overcharged you? we also received an image of a box which was packed and taped by you had ripped and you requested a refund for this ripped box. you also claimed that there was an hidden fee of $150. there is no such a charge in your contract. however there was a warehouse handling fee of $120 which was sent to you by email by our sales agent before the move. please see the emails we sent you before and during the moving process.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Move Me Again

At Move Me Again, we strive to offer a reliable and efficient moving and packing service at updated cost so that we can meet and exceed our customer’s expectation. We have a motivated team of friendly, uniformed professionals with safe transportation to ensure the safety of your personal belongings. .
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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