Toronto Flooring Design Centre

Update Review:
I have resumed my contract with the company after the government lockdown in early June, with the understanding that there were tremendous amount of cost pressure in renovation business during the government lockdown. I am glad that the company CEO had sincerely explained his difficulties and resolved all the work issues. The company was able to complete the installation of the door cabinets and floor tiles expeditiously after and I am happy with the work. I hope the company can continue to retain its credibility and serve its business well in future. I have raised my rating as a result.
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Original Review: When I read the review of the earlier client's comment, who ended up bringing his case to the court, I said I should have been careful about choosing this company for work. I had a kitchen renovation work set up with CEO (big title) of this company back in March. At first, he talked nicely and confirmed the work can be done in 2 days. The agreement clearly indicated the material delivery date and completion date by early April.

Based on the agreed payment schedule (Attached), I would pay only $5000 for all material (kitchen countertop, cabinet doors, floor tiles) once the material is received. On first day of work, the company only provided the kitchen countertop but the CEO D asked for $7000. In good faith, I paid him this money and expect he would deliver the cabinet doors and floor tiles. I have asked to pick up the material (which has already been paid) few weeks after payment so the project can be completed after the government lockdown. Not only he did not respond, but also ask for additional payment before I can pick up. The text messages were also disrespectful.

Also, when I ask him to return the access key and our old cabinet doors he has taken, he also disrespectfully refused to return. As with previous client, I have to bring this case to court. I also have no ideas why there are so many faulty good reviews for this company.

-The work wasn’t even finished and all their tools were already packed in their van, with one member staying back and finishing the job in a hurry. I even had to grab the guy last second to tell him to put my sliding doors back in place, he was expecting me to finish his job for him. When I pointed out another issue the guy said: “but I already packed my tools”.
Wow!

-His workers barely spoke English. How am I supposed to correct their work if we don’t understand each other, and the business owner is not on site. Even the business owner didn’t understand his workers. He told them to remove stairs in the bedroom, and they removed the stairs in the living room and had to fix it.

-The only reason I went with Danny’s business was their five year warranty for the labour. The job was not even done and the Floors were already clicking, and there is space between vinyl pieces. When I pointed this out before I payed them for labour, they said just pay us now, wait 4 days for moisture to settle in and you’ll be good. And If doesn’t get better it’s covered by our warranty. Guess what? It’s been 3 weeks, nothing is fixed and they’re not returning my email or calls. They literally took their payment and disappeared.

-when he did the estimate, he told me and my wife that all floors will be same level. He also said he’ll do a nice stair covering/nosing. As soon as he walked in with his crew on the work day, his worker said that he has to cut my door down because the floor will be higher at entrance, and he also said he can’t do the step covering fully, even though I got charged full price for it. Before this day he told us all floors will be same level, I SPECIFICALLY asked him that question. He is all talk until the work day comes, then it's one problem after another.
I didn’t want my door cut down. His crew did it anyways when I wasn’t around, and I only found out because they did such a horrible job you could see snapped wood all along the bottom of the door. They fixed this by painting the wood with permanent markers. You should already have an idea about how professional they are. But keep reading:

-He told me he’ll charge me 200$ for removal of current flooring when I asked for a discount. I was not given this discount later, and his excuse was that I used a credit card to pay! (he didn’t mention this when I asked if I can pay with credit card). I said fine, no discount. Without the discount, I was supposed to pay him 800-1000$ for removal. He billed me for 1400$. And his excuse was: sorry I was probably distracted by kids. Lame!

-He increased the final bill once more saying: sorry there was a mistake and not everything was added properly.

-total area of work to be done was increased by 260 sq ft, which would have caused a 1500$ increase max. But my final bill was almost doubled of the original one, because 'kids distracted him when filing the invoice" and “something didn’t add up properly”.

I would stay away if I was you. There is no shortage of floorers in Toronto so no reason to risk it.

I was so happy with the work of Toronto Flooring, that we are hiring them again for the 3rd time. They do excellent work and always stick to the schedule. We had great crews working with us and the management team was always accessible. They also have very competitive pricing

Danny from Toronto Flooring did a great job with the Kitchen renovation which we are really satisfied with the customer service he provided. Danny and the majority of his crew were very respectful and considerate of our needs and wants. They came back a timely manner to fix all the deficiencies that we noted and identified.

Danny and his team from Toronto Flooring - Exceeded my expectations, arrived on time and completed the work ahead of schedule. This contractor was very flexible and respected my wishes of what I wanted done. The work that needed to be completed was contained and did not interrupt the me, the team worked very efficiently. I am very pleased with the outcome and would not hesitate to hire them again or recommend them.

Best prices in North York guaranteed. I have purchased two separate times from Toronto Flooring already and loved both of the outcomes. The prices were way better than Lowe's and Home Depot and they are right here in my area. No need to go out of the city to get discounted prices. Huge selection at unbeatable prices.

We hired Toronto Flooring Design Centre to renovate our restaurant, (Flooring, Baseboards & Door Casings, complete paint job). We dealt with Danny and he is very nice, honest and delivered all his promises. Toronto Flooring did all the renovation within our budget and their work is like a piece of art.. its very good !!!, The painters and floor installers were very professional and fastttttttttttt..
We have another project coming very soon and without a doubt we will hire Toronto Flooring again and again to do our Renovations..

Thanks Toronto Flooring (Danny) !

Great experience, fantastic communications, professional installation, outstanding prices, all in all a very positive experience from a highly recommendable Home Improvement provider.
With out a doubt I will use Toronto Flooring Design Centre again & again in the future and I would recommend to everyone I know.
Thank you To Danny and his team