Repair Care

Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, client care is at the forefront of all we do. We understand how difficult it is to run a home with a broken applaince. Providing service that is friendly and in a timely manner is top priority for us. Thank you for letting us know we are on track and thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your future major home appliance repair needs.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

WOW!! Thank you for your review and letting us know about your experience with our company Mark. We are so pleased that you received the RepairCare quality of service we stand behind. Our team understands how stressful it is to have a broken appliance in your home. We work very hard at being part of the solution and not add to the problem. We are so pleased that we were able to provide the fast, professional and friendly service your deserve. Thank you for choosing RepairCare, Mark. We truly appreciate your business and invite you to call us for all your major home appliance repair needs.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Thank you for your review and letting us know about your experience with our company, Jim. At RepairCare we strive to be fair, professional and ethical at all times. We know that sometimes we don't get it right, but are committed to making it right. After your review, you contacted Chris via email and said only the drain hose needed replacing. We asked you to kindly send us a copy of the invoice for the repair that was completed and the parts used. Your email correspondence with the Client Care Manager as well as the invoice, payment receipt and booking confirmation emails you received, all have our contact information. He let you know if we have misdiagnosed, then a full refund is due. He has asked you many times to email us a copy of the invoice for the repair that you stated was completed in 4 days at the beginning of Sept. After numerous attempts of us asking you to send us the invoice in the email string with Chris and not to mail it, so we can resolve this as quickly as possible, you let us know that you sent it in the mail instead. The diagnosis took place Sept. 1. We still have not received the invoice nor a reply as to why you would not email us the invoice after numerous requests. As we cannot guarantee mail service. When or if we will get the invoice.

You also let us know that Maytag could not find your fridge in their system and that you found the part online. As per our request, kindly let us know where you found the part so we could go back to our supplier. We do not want anyone feeling the way you do. The cost of the part is $207.09 (this can be confirmed online). We only use parts that come directly from the manufacturer or an accredited supplier. In your quote, we included the shipping and handling costs of $10.91. Our quote also includes a 90 day warranty on the part. For us, if the parts fail within that time, we come back at no charge. The return visit is free. We order the new part and comeback and reinstall the part. The labour for the installation of the part is free. We retrieve the defective part and return it to the supplier, all at no extra charges to you. No warranty is provided if the client chooses not to follow the technician's repair recommendations or if they provide their own parts. We do not know what Maytag or other companies offer. Thanks, Jim. We are so sorry to hear we could not manage your expectations. Please know you are a very valued client and we truly appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Fantastic! Thank you for your review and letting us know about your experience with our company. Bonnie. At RepairCare, we are a company that understands how stressful it is to run a home with a broken appliance. We want to be part of the solution not add to the problem. Providing service that is fast, efficient and friendly and economical. All our technicians and office staff work together to provide the high level of quality service our clients deserve. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare, Bonnie. We appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Amazing! Thank you for your review and letting us know about your experience with our company, Ben. At RepairCare, client care is at the forefront of all we do. We are so pleased you experienced the RepairCare quality of service we stand behind. Service that is fast, efficient and friendly. While keeping our clients informed every step of the way. We invite you to call us for all your future major home appliance repair needs, Ben, and thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Thank you for your review and letting us know about your experience with our company, Mike. Our records show that the technician was running late and he did try to call you but there was no answer. Unfortunately, he did not let the office know. So we could have continued trying to get a hold of you and make other arrangements and not wasted your time. We sincerely appreciate you letting us know. As we partner up with our technicians, we hold them accountable for providing service that is inline with our company motto of being fair, professional and ethical and all times and providing our clients with the courtesy and respect they deserve. Anything short of that is unacceptable to us. Our records show, that you accepted a new appointment for the next day and that the service was completed at a reduce fee as a goodwill gesture. We sincerely apologize for any inconvenience or frustration this caused you. Please know you are a very valued client and we truly appreciate your business. Because of you, we were able to show the technician the impact this has on our client and the company. Thank you for helping us get better at what we do.

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Amazing! Thank you for your review and letting us know about your experience with our company. At RepairCare we understand how stressful it is to run a home with a broken appliance. We strive to be part of the solution, not add to the problem by providing service that is fast, efficient and friendly. Keeping our clients up to date throughout the whole process. We are so pleased you received the RepairCare quality of service we stand behind. Thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your future appliance repair needs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Awesome! Thank you for your review and letting us know about your experience with our company. At RepairCare, client care is at the forefront of all we do. As such, we hold our technicians and office staff accountable for providing a high level of quality service that is fast, efficient and friendly. We are so pleased you experienced the RepairCare quality of service we stand behind and look forward to providing service for you in the future. Thank you for choosing RepairCare. We appreciate your business. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

WOW!! Amazing! Thank you for your review and letting us know about your experience with our company Mr.Phommathep. You seem to really understand our company's motto, vision and values. Client care is at the forefront of all we do. Thank you for letting us know our efforts are successful and we are achieving our goals and thank you for choosing RepairCare. We appreciate your business and look forward to providing all your appliance repair needs. Stay safe!

Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!

Awesome! WOW! Thank you for your review and letting us know about your experience with our company, Chrystal. At RepairCare, we understand the added stress our Property Managers have in maintaining a happy tenant when something goes wrong. As such, we strive to enhance that relationship by providing a high level of quality service that professional, fast, efficient and friendly. Always communicating the status of the repair during every stage of the process. Thank you for letting us know we are achieving our goals. You are a pleasure to serve, Chrystal. Thank you for choosing RepairCare. We appreciate your business and look forward to continuing our relationship. Stay safe!
Best Regards,
RepairCare Team
Don't pull your hair. Call RepairCare!