Window Seal West

This is the second time I have utilized Window Seal West to replace outdated wooden windows. My first experience in my rental property was great; the experience of the new installation of 16 windows in our current home was acceptable.

What is extremely disappointing is that the new window installation took place in September 2021. In January 2022 it was determined there was a problem with one of the windows as it leaked excessively leading to frost build up inside my home around the window. It took the company until mid February to come to my home to review the situation. After the inspection they admitted that the hopper unit was not manufactured correctly and it needed to be replaced.

Fast forward to August 2022 when I was finally notified that the replacement window was ready but it would take approximately a month for installation to take place. Currently we are in mid October as of the writing of this review and the company has not returned my calls or multiple email attempts with any update as to when the faulty window will be replaced.

Being a general contractor I understand that labor shortages and material deliveries are causing all manners of construction related delays in our current market, but to treat a customer with such disregard and complacency is not acceptable, especially if they are a customer who has already brought repeat business.

I hope that Window Seal West steps up to correct their faulty product in a timely manner but at this point I am less than confident. Good contractors and suppliers put an emphasis on customer service and satisfaction. An update to this review will be provided in the event that Window Seal West does complete their work and correct their deficiencies.