Burly Boyz Moving & Storage

Moving & Storage
Edmonton AB T5V 1T3
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Moving & Storage
Burly Boyz Moving & Storage
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69%

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Reviews by rating (past 12 months)

Reviews for Burly Boyz Moving & Storage

Average customer rating:
7.7 10 (67 reviews)

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LyleHummelle
LyleHummelle
0 reviews Edmonton, AB
0/10

House Movers

The actual moving crew were awesome
Asia and her crew did everything possible
The actual company including sales, dispatch and management including the whole company philosophy how they treat there staff and customers is disgusting

Approximate cost of services:
$3,700.00
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Company Response

Dear Lyle,

Thank you for sharing your recent move experience with us. We're glad to hear that Asia and her crew provided excellent service during your move.

We're glad to inform you that your case has been successfully resolved, and a refund has been processed. We apologize for any miscommunication and inconvenience you experienced.

We're grateful for your feedback and the chance to address your concerns. We wish you all the best in your new location.

Sincerely,
Burly Boyz Moving & Storage

Private User
Private User
Private User reviews Edmonton, AB
10/10

A stress free move

Ali & Asid were great! The arrived on time, took care with my belongings and they were so fast! The move ended up costing less than the estimate (always a bonus)!

Approximate cost of services:
$500.00
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Company Response

Thank you for sharing your positive experience with us! We're delighted to hear that Ali and Asid provided you with a stress-free move. It's great to know that they were punctual, careful with your belongings, and efficient. We're also happy that the final cost was even lower than the estimate. We appreciate your feedback and look forward to assisting you with any future moving needs.

Best regards,
Burly Boyz Moving & Storage

Private User
Private User
Private User reviews Stony Plain, AB
8/10

I trusted them, pretty hard workers, really like that they blanket everything

Head person worked hard, the other one you can tell was not as experienced, and was young. They were both very nice. I really was wanting and asked for 2 big guys, but this lady did good, but I needed 2 like that, because it did take much longer, therefore costing me more money. This is no offence to the young guy, I am pinched for money. Disappointed in that. I only had one mattress, one small dresser, bed frame, only small sewing table and desk chair with tub containers in the spare room. I had a chest in master., and book shelf, but I didnt have kitchenette, just a tall shelf and small shelf. Good but ended up too expensive.

Approximate cost of services:
$1,350.00
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Company Response

Dear Valued Customer,

Thank you for taking the time to share your feedback about your recent moving experience with us. We appreciate your kind words about our hardworking team and their attention to detail in blanketing everything. We strive to provide excellent service to all our customers, and we apologize for any shortcomings you experienced during your move.

We are sorry to hear that one of our team members seemed less experienced, and we understand that having two strong individuals would have expedited the process. We apologize for not meeting your expectations in this regard. Your satisfaction is important to us, and we want to make things right.

We kindly request that you contact our office at your earliest convenience so that we can further understand the situation and find a resolution. We value your feedback and want to address your concerns in order to improve our services and ensure customer satisfaction.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We look forward to the opportunity to discuss your concerns and work towards a resolution.

Thank you for choosing Burly Boyz Moving, and we hope to hear from you soon.

Best regards,

Burly Boyz Moving

jenwoloshin
jenwoloshin
0 reviews Edmonton, AB
4/10

Movers

Hired Burley Movers from Edmonton to move items from an apartment to a house. They arrived on time and had three movers. One mover in particular was reckless in how he loaded and moved our items. He wedged the dolly under some boxes but actually caught the edge of the carpet and ripped it up. We have no way to tack it down so will get dinged on our damage deposit. The companies basic coverage does not cover any damage that the movers cause......UNBELIEVABLE!
Because we were being charged by the hour, we saw the same mover walk around the corner if the apartment block and was gone for well over 20 minutes.
Later we witnessed the same mover move a cart stacked full of items take a corner to fast and all the containers smashed to the floor, breaking one of the containers. One other casuality was a broken coffee table.
It is very disappointing that these things happened because of one employee but Burley Boyz need to cover the damage their own movers cause.

Approximate cost of services:
$1,700.00
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Company Response

Thank you for sharing your feedback regarding your recent move with Burly Boyz. We apologize for the negative experience you had with one of our movers.

We assure you that we will promptly investigate the matter and take appropriate action to address the behavior and actions of the specific mover involved. Our customer service team will be reaching out to you directly to gather more details about the damages and discuss a resolution.

Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. We are committed to improving our services and will take necessary measures to prevent such incidents from happening in the future.

Thank you for your cooperation, and we look forward to speaking with you soon to resolve this matter.

Best regards,

Burly Boyz Moving

cathypuusa
cathypuusa
0 reviews Ladysmith, BC
6/10

Move

Not satisfied. Firstly my estimated cost was $5760 and the final bell was $7171 an overage of $1411.
2 items were broken and several items missing. Upon reporting this to claims I was told I would get an email to state the broken and missing items. That was 5 days ago and I have not received a claim notice.
Not good business.

Approximate cost of services:
$7,171.00
1 of 1 people found this review helpful.
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Company Response

We apologize for the dissatisfaction you experienced with your recent move.
Our team will thoroughly review your case to determine the factors that contributed to the difference in the final cost. Our claims department will be reaching out to you directly to gather all the necessary information and guide you through the process.

We apologize for any inconvenience caused and appreciate your patience. Rest assured, we are committed to resolving these matters to your satisfaction.

Thank you for bringing these issues to our attention.

Best regards,

Private User
Private User
Private User reviews Edmonton, AB
10/10

Service

I moved from Spruce Grove to Bonnyville, Mike & Jayden were fabulous and very personable. They made the experience less stressful & enjoyable.

Approximate cost of services:
$2,100.00
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Company Response

Thank you for sharing your positive experience with us! We're delighted to hear that Mike and Jayden provided you with a fabulous and personable moving experience from Spruce Grove to Bonnyville. Our team strives to make the moving process as stress-free and enjoyable as possible, and it's wonderful to know that they succeeded in doing so for you.

We appreciate your kind words and feedback, as it motivates us to continue delivering exceptional service to all our valued customers. We'll make sure to pass along your compliments to Mike and Jayden for their outstanding work.

Thank you for choosing Burly Boyz Moving for your move. If you have any further moving or storage needs in the future, please don't hesitate to reach out to us. We're here to assist you every step of the way.

Wishing you all the best in your new home!

Burly Boyz Moving

Private User
Private User
Private User reviews Spruce Grove, AB
10/10

Outstanding service

Asid and Marcus were great. Got everything safely wrapped and in the truck in no time and back in the new place quickly and everything at its place. They were efficient and we finished an hour early than planned. Made my move a breeze! Thank you!

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your kind words! We're happy to hear that Asid and Marcus provided excellent service during your move. They efficiently wrapped, loaded, and delivered your belongings, completing the move ahead of schedule. We're glad we could make your move a breeze!

Thank you for choosing Burly Boyz Moving. If you need our services again or have any questions, feel free to reach out. Best wishes in your new home!

Private User
Private User
Private User reviews Calgary, AB
10/10

Toronto to Calgary Move

Moved from Toronto to Calgary, they handled our stuff really well. I was worried about my guitars, iMac and E-Bikes but everything was very well taken care of. Nothing was damaged and they were extremely polite. We also had to modify our address and postpone the delivery window, they were very accommodating and communication was alway fault simple. I would recommend and definitely use their services again.

Approximate cost of services:
$1,700.00
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Company Response

Thank you so much for taking the time to share your positive experience with us regarding your recent move from Toronto to Calgary. We are thrilled to hear that everything went smoothly and that our team took excellent care of your belongings, including your guitars, iMac, and E-Bikes.

At Burly Boyz Moving & Storage, we understand how important it is to handle your valuable items with the utmost care, and we are glad to hear that nothing was damaged during the move. Our dedicated team takes pride in providing professional and courteous service to ensure a stress-free moving experience for our customers.

We appreciate your kind words regarding our accommodating approach and clear communication. We understand that changes and adjustments may arise during the moving process, and we strive to be flexible and responsive to meet our customers' needs.

Thank you for recommending our services and expressing your intention to use our services again in the future. It means a lot to us to receive such positive feedback from satisfied customers like you. We are committed to maintaining the highest standards of service and ensuring that each move is a success.

If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out. We are here to help.

Once again, thank you for choosing Burly Boyz Moving & Storage. We wish you all the best in your new home in Calgary.

Warm regards,
Burly Boyz Moving Team

avawols
avawols
1 review Edmonton, AB
10/10

Moving to apartment 406

I needed to move some furniture to the apartment 406 to create furnished apartment. I had a very tight schedule. Burly Boys took my booking on a very short notice as a second move that day. They completed the first move early and promptly notified me, that they could arrive early. It was acceptable for me, as I was ready to move. Loading went smoothly, and after a short drive to a new destination, they unliaded quickly. I didn't have a chance to book the elevator, but we managed to move the stuff quickly. Great job Boys!

Approximate cost of services:
$1,200.00
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Company Response

Thank you for recognizing the hard work of our team. We appreciate your feedback and are thrilled that we could make your move a success. If you require our services again in the future, please don't hesitate to reach out.

D.Martin
D.Martin
1 review Edmonton, AB
10/10

Edmonton west to Edmonton south move

Richard, Tyler, Ale & Kieran did a fantastic job. They moved us out of our Edmonton west home one day, kept our items overnight in the truck and showed up right on time the next day and moved us into our new south apartment condo. Only one slight damaged wall at the new home but luckily there happened to be a painter in the building and he fixed up the damage in no time. I would definitely refer the Burly Boyz to anyone who needs a mover.

Approximate cost of services:
$2,000.00
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Company Response

Hello,

Thank you for sharing your moving experience with Burly Boyz Moving & Storage! We're pleased to hear that Richard, Tyler, Ale, and Kieran did a fantastic job with your move from Edmonton west to Edmonton south. Your feedback is greatly appreciated, and we're glad that the team was punctual and efficient. We apologize for the slight wall damage, but it's great to hear that it was promptly resolved by a helpful painter in the building. Thank you for your referral, and should you or anyone you know require moving services in the future, please don't hesitate to reach out to us. We're here to assist!

Best regards,
Burly Boyz Moving & Storage

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Burly Boyz Moving & Storage

Hiring Movers is a particularly stressful task, at Burly Boyz Moving and Storage we understand the incurred stress of moving and we take pride in our ability to relieve the various pains involved. With over 10 years experience in Edmonton, our team will provide a hassle free and highly organized ...
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