Simply Green

Heating & Air Conditioning
Toronto ON M2J 5C2
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67%

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Reviews by rating (past 12 months)

Reviews for Simply Green

Average customer rating:
7.4 10 (113 reviews)

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Gopal D A
Gopal D A
1 review Toronto, ON
10/10

Tankless hot water heater service

The technician (Mr. Oren) came on time promptly and inspected the tankless water heater unit for the complaint I had registered earlier.
Though the issue was not happening when the technician was present he gave me clear instructions on what to do next time when it happens and also gave instructions on whom to contact if I cannot get it resolved next time whenever it happens.
From service perspective the company and people are good and I think I would recommend them always.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hi Gopal, thank you for your review. we are glad to hear you had a great experience with us

My new tankless water heater  in Listowel
My new tankless water heater in Listowel
1 review Listowel, ON
10/10

Tankless water heater

They called and i upgraded from my old tankless to a new model. The service men (3) of them came installed it in a professional manner put carpet down to walk on and cleaned everything up. Took all garbage away .the water heater is so quick compared to my old one hot water is at the taps in a 1/3 of the time now would recomend them for any job .

Approximate cost of services:
$0.00
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Company Response

Thank you for your review. We're glad to hear you had a great experience with us!

Private User
Private User
Private User reviews Toronto, ON
8/10

water heater

Have the water heater as part of new home... Today I spoke with one customer service rep -- she was very helpful... thank you Abigail. She was able to address my concerns. ty.

Approximate cost of services:
$50.00
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Company Response

Thank you for your review. Abigail is a valued member of our Simply Green team and we will be sure to pass on the praise!

Private User
Private User
Private User reviews Toronto, ON
0/10

Sell a Water Softener instead a Chemical Remover

Due to I have a water softener, the company offered me "A Chemical Remover" rather a water softener and explain to me the Chemical Remover will remove the Sodium which are added by my water softener and tell me can pay off any time during pay rental time. After the free trail period, I received rental receipts which are indicated pay for water softener. I was shocked, why would I buy two water softener? So I called them asked return the machine. The Company tell me I can not return it because more than three monthes, I asked pay out, they ask $7000 dollars. Oh my god! A Water Softener is not more than $2000 they ask 3 times price. I really struggle and I don't know what can I do? If anyone can give me any suggestion or able to help me, I really appreciate!

Approximate cost of services:
$7,235.00
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Company Response

Hi there. Thank you very much for getting in touch with us. I am really sorry for your experience. Can you please email us at customercare@mysimplygreen.com with the full name and address associated, your phone number and the best time we can reach you to see how we can rectify this situation!

Gru in Toronto
Gru in Toronto
1 review Toronto, ON
0/10

Poor customer service, without hot water for more than a week

Renting water heater. Technician came to fix water flow issue, turned off hot water and sent order for parts. Been more than a week and no update. Support says will call back and never call back. I won't recommended them.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hi Gru. Thank you very much for getting in touch with us. I am really sorry for your experience. Can you please email us at customercare@mysimplygreen.com with the full name and address associated, your phone number and the best time we can reach you to see how we can rectify this situation!

Private User
Private User
Private User reviews Simcoe, ON
10/10

Installation of new rental hot water heater

I called Sandpiper due to a leak in the existing hot water tank. At 16 years old they were not going to repair but replace the rental unit. A 2 man crew from Simply Green was here before noon the following day. They drained & removed the old tank & installed the new one - they worked quietly, quickly and efficiently. The area was left clean and tidy. I would recommend them to anyone.

Approximate cost of services:
$34.99
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Company Response

Thank you very much for taking the time and sharing your experience. Simply Green Team

roms.blair
roms.blair
1 review Toronto, ON
10/10

Service

Technicians called/arrived within scheduled time, provided detailed reminder of what action was to take place and completed the replacement of our water tank within the hour. They were efficient

Approximate cost of services:
$500.00
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Company Response

We are glad to hear that you were happy with the replacement services and look forward to serving you in the future. Thank you. Simply Green Team

jawid92
jawid92
1 review Mississauga, ON
10/10

Renovation of heating and cooling systems

The team did a very good job today at our home and me and my family are very happy for their hard work today.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your kind words! We are glad that you were happy with your experience with us. Simply Green Team

liuxiaoxing12345 in Toronto
liuxiaoxing12345 in Toronto
1 review Toronto, ON
0/10

Do not honer scheduled maintenance service

I was customer transfer from Ontario Consumer. Got called from simly green, CR told me he wont do their included service without bill Owner present. I told them it is a rental property, they need to call Tenant to schedule appointment.

They refused with excuse of "Confidential" non sense, they even warn me they will void my warranty.

Approximate cost of services:
$90.00
1 of 1 people found this review helpful.
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Company Response

We are very sorry for this misunderstanding. We don't require an owner be present if it is a regular service call. However, if you are a tenant and would like to upgrade your unit, then we will require a landlord's presence and approval. If you would like to schedule a service call with regular check-up, please email us address associated with your contract, phone number of the tenant, so we can get in touch with them and schedule a service call as per their convenience. You can email us at csmanagement@mysimplygreen.com
We are sorry for this miscommunication and will look forward to your email to make things right and to make sure all your units are working fine.

kia
kia
1 review East Gwillimbury, ON
10/10

Heater tank

On time and professional, clean the sensor and tank. The technician was polit and professional.

Approximate cost of services:
$0.00
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Company Response

Thank you for posting such a kind review! We appreciate your business with Simply Green. We are happy you enjoyed our professional service and result. Simply Green Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Simply Green

Simply Green Home Services was founded on the premise of helping Canadian Homeowners increase their home’s energy efficiency and subsequently reduce energy consumption without sacrificing their quality of life or living standards. My Simply Green offers a wide range of options to help you get you equipped with reliable, top-quality, ...
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