Hi Lillian,
Mark here (the Project Manager/Owner on site) I always appreciate feedback but I feel there is a lot of context missing in your review. To clarify, this job could have gone smoother, that we agree.
That said, there was communication with your husband and action plans on the base plated post that was slightly out of plumb due to the concrete location.
The latch was in good shape, installed correctly and was never changed. Also, I didn't rectify any scratches panels. I'm confused on these parts of the fence.
Invoicing early was our mistake, I received a photo when the gate was hung from the crew and gave approval to Jacquline to invoice. It was a busy month but I should have seen the post in person.
But in consideration to the slight hiccups, we provided a 14% discount ($500) which we would have hoped was in good faith to make up for the delay on swapping out those parts and it would have been nice to have that included in the review and everything we did do to rectify.
We do appreciate the business and I'd love to chat through this with you or James if possible.
Thanks!
403.991.5995.
-Mark
First Class Fencing