We had a 20 foot backyard fence that we needed redone last July 2023. It was just finished January 2024.
Issues:
1) no communication from the project lead
2) built crooked. Panels scratched. Had to be redone.
3) gate latch put on incorrectly. Had to be redone. Wasnt great at this point but we just wanted the experience done.
4). They invoiced us for the final invoice before the project was done.
We wouldnt never recommend this company. 20 feet of fence takes 6 months. Terrible experience. They discounted us in the end but it still wasnt worth dealing with them.
- Approximate cost of services:
- $4,000.00
- Company Response
Hi Lillian,
Mark here (the Project Manager/Owner on site) I always appreciate feedback but I feel there is a lot of context missing in your review. To clarify, this job could have gone smoother, that we agree.
That said, there was communication with your husband and action plans on the base plated post that was slightly out of plumb due to the concrete location.
The latch was in good shape, installed correctly and was never changed. Also, I didn't rectify any scratches panels. I'm confused on these parts of the fence.
Invoicing early was our mistake, I received a photo when the gate was hung from the crew and gave approval to Jacquline to invoice. It was a busy month but I should have seen the post in person.
But in consideration to the slight hiccups, we provided a 14% discount ($500) which we would have hoped was in good faith to make up for the delay on swapping out those parts and it would have been nice to have that included in the review and everything we did do to rectify.
We do appreciate the business and I'd love to chat through this with you or James if possible.
Thanks!
403.991.5995.
-Mark
First Class Fencing